-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- HP Pavilion Laptop - Bluetooth Won't Connect

Create an account on the HP Community to personalize your profile and ask a question
05-14-2018 12:51 AM - edited 05-14-2018 01:09 AM
I have been unable to connect any of my Bluetooth devices to my HP Pavilion Laptop. I'm able to turn my Bluetooth on and pair my devices, but they won't connect or function properly. The Bluetooth devices are listed under "Audio" in the "Bluetooth & other devices" and shows up as Paired. I checked for any updates on the Bluetooth devices and my Broadcom Bluetooth driver, but they are up to date.
Solved! Go to Solution.
Accepted Solutions
05-14-2018 03:49 AM - edited 05-14-2018 05:27 AM
For some reason, none of my Bluetooth devices are showing up in my Playback devices. I have "Show Disabled Devices" and "Show Disconnected Devices" enabled. There seems to be an issue with the devices not staying connecting after pairing them.
Edit: I did notice that the Bluetooth devices are showing up in Devices and Printers under Hardware and Sound in my Control Panel.
Edit 2: After doing some more research, it seems likely that there is a compatibility issue between Windows 10, Broadcomm Bluetooth driver, and/or newer Bluetooth devices. This results in Bluetooth audio devices not appearing in Playback Devices. Installing a newer version of the Broadcomm Bluetooth driver from their site or a different Bluetooth driver solves the issue.
05-14-2018 02:50 AM
Please try
(a) Right click speaker icon and select Playback devices
(b) Right click Bluetooth and enable it.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
05-14-2018 03:49 AM - edited 05-14-2018 05:27 AM
For some reason, none of my Bluetooth devices are showing up in my Playback devices. I have "Show Disabled Devices" and "Show Disconnected Devices" enabled. There seems to be an issue with the devices not staying connecting after pairing them.
Edit: I did notice that the Bluetooth devices are showing up in Devices and Printers under Hardware and Sound in my Control Panel.
Edit 2: After doing some more research, it seems likely that there is a compatibility issue between Windows 10, Broadcomm Bluetooth driver, and/or newer Bluetooth devices. This results in Bluetooth audio devices not appearing in Playback Devices. Installing a newer version of the Broadcomm Bluetooth driver from their site or a different Bluetooth driver solves the issue.