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CarolineF68
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HP Pavilion X360 WiFi not connecting

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Pavilion X360

In order to work from home Ive just received a brand new HP Pavilion X360 this morning.

Straight out of the box my first major difficulty is that it will not connect to the internet.

It either says the security key (assuming that is the password for the WiFi) is wrong, or when it accepts the password that  it just cannot connect to the network.

But there is nothing wrong with the network.

Im not great at IT but I’m disappointed that Ive fallen at the very first hurdle.

Im going to have to send it back if I cant get this sorted.

Any help is grateful received

1 REPLY 1
Echo_Lake
HP Support Agent
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@CarolineF68
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
Setting up a WiFi network for the first time:

  1. Start the computer, and turn on the wireless device.

    To turn on the wireless device, simply move the switch to the On position. The power switch for the wireless LAN device, and the Bluetooth device (if equipped), is located on the side of the case or above the keyboard depending on the model. On some computers, the switch is actually a touch point on the panel above the keyboard or on one of the function keys.

    For most computers, there is an LED light  that glows blue when the wireless device is turned on and enabled, and glows orange when off or disabled. Some newer models use a different color scheme and have an LED built into the corresponding function key.

  2. In the toolbar notification area, locate the HP Wireless Assistant icon.

    • If it is On , continue to the next step.

    • If it is Off , right-click the icon and select Open Wireless Assistant. Click Turn On to enable the device.

    • If there is no icon, click Start, type hp wireless assistant into the Search field, and then click HP Wireless Assistant in the search results. Turn On (enable) the wireless device.

      If the HP Wireless Assistant is not listed in the search results, use another computer to download it from the Drivers and Download page for your HP product.

  3. Now that the wireless device is turned On and Enabled, locate the available wireless networks icon  in the toolbar notification area. If there is no wireless icon, but the network cable is connected, unplug the network cable. The wireless network icon will display.

  4. Right-click the wireless network icon, click Open Network and Sharing Center, click Set up a new connection or network, and then select Manually connect to a wireless network.

    Figure : Set up a connection or network

    Image of Set up a connection or network window
  5. Click Next to continue.

  6. Enter the required network security information. This is the information you used when you set up your home network.

    Figure : Manually connect to a wireless network

    Image of Manually connect to a wireless network window
    • Network Name (SSID)

    • Security type (WEP and WPA are common types)

    • Encryption type (Additional feature of some types of security)

    • Security key or passphrase

    • Start this connection automatically Select this option if you want the computer to automatically log on when it is in range of the wireless network.

  7. To verify the wireless connection is complete, click the available network icon to display a list of available wireless networks.

    Figure : Available wireless networks

    Image of Available wireless networks window

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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