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HP Recommended
HP Pavilion x360 Convertible 14-ba1xx
Microsoft Windows 10 (64-bit)

I have recently bought a brand new HP Pavilion x360 and I am needing to reset my router every time I want to connect to the network. It seemed to work fine when I was using it for a couple of days at my parents house, and it works fine after resetting the router at home, however if it left for any length of time in sleep mode or shut down it will not reconnect to my network. I can see all the networks in the area but when I try to connect it will work for literally 10 seconds and then drop again until I reset the router. I have tried updating the network driver, rolling the driver back, uninstalling and reinstalling, nothing works. I have changed the setting so that it does not turn off the adapter in sleep mode, still no difference. There seems to be a lot of others on the forums having similar issues, dating as far back as 2009 at least, and I can't find a solution in any of those threads that seems to work. Seriously, can HP PLEASE fix this issue?? 

11 REPLIES 11
HP Recommended

@AliMac16

 

Thank you for posting on HP Forums, MKazi is at your service. 

 

I understand that you have an HP Pavilion x360 Convertible 14-ba1xx laptop. I read that the laptop often disconnects from the wireless network and reconnects only after you reset the router. I'll be glad to assist you with this case.

 

To provide an accurate resolution, I need a few more details: 

  • Do other devices (smart phone, computers) remain connected when this HP laptop drops out of the wireless connection? This will help us to check if the issue is with the laptop or the router.
  • Did any software changes or updates happen on your laptop recently?

 

While you respond to that, I suggest you to go through the steps mentioned in the HP wireless troubleshooter guide. These steps help in fixing wireless connectivity issues.

 

Secondly, you may run a hardware test on the wireless card. The following steps will help:

 

  • Shutdown the laptop.
  • Turn on the laptop and immediately press the f2 key repeatedly, about once every second, until the UEFI hardware diagnostics menu opens.

  • On the main menu, click Component Tests.

 

Figure : Selecting Component Tests from the main menu

Selecting Component Tests from the main menu

 

  • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

 

Figure : Sample list of Component Tests

Sample List of the Component tests

 

  • Wireless Module Test - The Wireless Module Test checks your system to make sure the wireless module was properly detected by the BIOS and is enabled for use.

    To run the test, click Wireless Module, and then click Run once. The Wireless Module Test takes 30 seconds to complete.

 

I sincerely hope this fixes the issue. Let me know how it goes. Good luck! 🙂

HP Recommended

Hi there!

Every other device in the house connects fine, including phone, tablet and other laptops. It is only my HP that is disconnecting. I have not changed any software on the laptop, but as I say the laptop is brand new, I only bought it on Friday so it could be an issue with the pre-installed software.

 

I have been through the troubleshooting guide and the only thing that makes a difference is resetting the router, which appears to only be a temporary fix. All hardware and component tests seemed to indicate that everything is working correctly, but I will try rerunning it a few times throughout the day to see if it is dropping in and out.

HP Recommended

I uninstalled McAfee after ttrying all the steps provided below and that worked. It seem as McAfee had a Network security that will timeout like every 10 minute or so. Hope this helps. I had retured the laptop thinking it was a defect but the problem proceeded. I had a new Router installed after but that was because i had renew my internet provider contract(had nothing to do with the wifi issue though)  It is working perfect, just downloaded a different virus protection app

HP Recommended

Uninstalling McAfee worked for me (after testing a few hours). Thanks AlexRedpoint

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UPDATE: The problem wasnt McAfee as i am still ones again expericancing issues with the wifi dropping on only this laptop. everything else is staying connected. I tried everything on the forum and none of it was successful. I even returned the laptop in exchange for a new one again and still nothing. I am extremely disappointed as HP has yet even recalled this issue. 

HP Recommended

I am glad that it has helped you. It helped me aswell but i noticed its happening again just not as often. Have you ran into issues since you uninstalled McAfee?

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I have one brand new HP laptop and one I bought 2 years ago.  Both of them kept getting disconnected from wifi.  Sometimes it would work after I reset my router/modem combo but having to do so was driving me nuts.  Eventually it stopped working at all.  All of my other devices connected fine and there were no problems. So I bought a brand new router and hooked it up to my old router/modem combo.  So then I had two wireless networks and connected my HP laptops to the new network and now everything works perfect.  Hopefully that makes sense.  In a nut shell, it was my router that was causing the problem.  I never would have guessed that because my other devices worked fine with it. 

 

Are you able to use your cellphone as a wifi hotspot?  When I was able to connect my hp laptop to my cell phone's wifi, I started looking for problems outside the laptop.  Or if you go to a place with free wifi, like Dunkin Donuts, does it work there?  If you can connect to wifi at another place, then you will know that it's something at your house.

HP Recommended

I have recently bought a brand new HP Pavilion x360 and have been same situation AliMac16. I tried updating through HP support assistant, and that might be a solution of the problem. 

 

Wi-Fi network adapter : Realtek RT8822BE 802.11ac PCIe Adapter

Driver : 2024.0.5.101

(Updater RT88** was in HP support assistant)

HP Recommended

Updating driver through device manager could also work -- see this guide, might help: https://www.windowscentral.com/how-properly-update-device-drivers-windows-10

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.