HP Spectre x360 Bluetooth connection issue with Bose QC 35 headset

[fluj]

Hi there

I own a HP Spectre x360 - 13-4070nz (ENERGY STAR) and I just acquired a Bluetooth Headset from Bose, the new Bose QC 35. The headset works like a charm any Windows 10 PC I tried (Dell XPS13, Lenovo Yoga) and with my Android Nexus 5X. However, I have a blocker issue if I use it with the Spectre x360. 

Pairing works, even if I had to repeat the process several times. Once paired, listening to music works mostly fine – in stereo mode.
The problem arises when I try to perform a call. The problem is the same with any program, Skype, Skype For Business, Skype Preview or my Softphone (Bria). I can hear the counterpart, but they can only hear a really loud static noise. I tried an Echo / sound test service with Skype, and the recorded sound is exactly as my counterpart described. I can record and attach it if you want.
I have updated all drivers, soundcard, Bluetooth, BIOS, I have updated from Windows 10 to Windows 10 Anniversary update, and I have update the QC35 from 1.0.3 to 1.06. Nothing helps. I have tried all possible setting configuration, remove the Bluetooth device, added it again etc. Still static noise.

It is clearly an issue with the Spectre x360, and as far as I know this model had several other Bluetooth issues before. Therefore my question to HP: could you please look into it and update the drivers to support the Bose QC35, which is a hit on the market?


Thank you and best regards

[SDJL]

Hi @fluj,

Thank you for posting at HP Forums!

I have read your post and wanted to help. I understand that the counterpart cannot hear you through software like Skype when you were using the Bluetooth connected headset with the laptop.

Is the Bluetooth driver you installed Version 18.1.1533.1834 Rev.H of Intel Bluetooth Driver?

sp72632.exe

Looking forward to your reply!

[fluj]

Dear support

Thank you for your answer.

I had version 18.xxxx before and upgraded to 19.0.1621.3340, but the problem remains. 

Moreover, I have tested connecting to another HP Spectre x360 (with 6th Generation of Intel processor): it was the same problem. 

Since it works with any oher laptops I tested (Lenovo, Dell), I fear this issue is model-specific.

Looking forward to your answer

Best regards

[SDJL]

Hi @fluj,

It is better to report your issue to the HP phone support:

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.

[fluj · Accepted solution]

Update:

HP support investigated the issue on my computer. It is hardware related. HP sent me  new Intel Wireless chip (combining Wifi and Bluetooth). I had to open the laptop and replace the chip on the motherboard.  This procedure unfortunetely did not resolve the issue :(.

There is nothing I can do without sending the latop back for repair. 

As an alternative HP recommends to buy a Bluetooth USB-key  / dongle.

I'm not sure yet if I will send it for repair. It's a laptop I sue for work and I cant just live without it for several weeks.

So I gues no QC35 😞