HP Stream 13 WI FI Issues.

[betsig250]

I have had issues with this laptop connecting to my wi fi network ever since I have owned it.  I have 8 other devices on my wi-fi with no issues.  At first I had to reset my router for it to connect but after reading some other forums I can get it to connect by turning on Airplane Mode for 20 seconds and then re-enabling Wi-Fi.  This laptop came with Win 8.1 and I upgraded it to Win 10 last week and still have this issue.

When I click on my network it says "Can't Connect to Network".  But as stated above once I click on Airplane Mode and wait  and turn Wi-Fi back on it works for a little bit.  I modified my power options so the Wi-Fi is never turned off as well and it still loses the ability to connect.  I updated the Drivers as well.

Ideas?

[SDF15]

Hello @betsig250,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I came across your post about the WiFi, and wanted to assist you!

It seems that you have tried a lot of things already.  Please review the following documents, and see if they help:

HP PCs - Troubleshooting Wireless Network and Internet (Windows 😎

HP PCs - Resolving Broadband Internet connection problems (Windows 😎

I understand that these documents are for Windows 8, but you should still be able to perform the steps.

Please let me know if this information was helpful by clicking the thumbs up below.

Have a great day!

[betsig250]

I am still getting this **bleep** error and nothing I have looked for and found has worked.  I can get connected sometimes by going into Airplane Mode, by Restarting the computer, unchecking the connecdt automatically box..  But nothing consistent.

I am using an ATT DSL Router and this is the only network that I am having trouble connecdting to with this machine.  All of my other devices connect no problem.

This is my kids homework computer but in reality it is becomming a big piece of crap/dead weight.

[SDF15]

Hello @betsig250,

Welcome back to the HP Support Forums!

There should be updated network drivers available, that will work with Windows 10.  Have you tried using the Windows Update, or the HP Support Assistant to check?  If you are having trouble installing the drivers, you can use the tool at the following site: 

Open the Windows Update troubleshooter

If you are still having trouble, then try uninstalling the network driver, and allowing the system to search for a compatible driver.  You can review the following link to assist you, if needed: 

How to: Install and Update drivers in Windows 10

You can also find all Windows 10 drivers for your product at this site:

Drivers - HP Stream Notebook - 13-c010nr (ENERGY STAR)

Please let me know if this information helps you resolve the issue by marking this post as  "Accept as Solution" , this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Regards!

[sarag1990]

Did you ever figure out the issue? I am going on a year with it and I still have the same wifi problem.  I have to turn the laptop completely off in order for my wifi to work, it is so annoying! 

[SDF15]

Hello @sarag1990,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the WiFi issue, and wanted to assist you!

To start, can you provide me with the Product Number and Operating System of the notebook?  You can use the links below to help you with that information:
How Do I Find My Model Number or Product Number?
Which Windows operating system am I running?

Looking forward to your reply.

Have a great day!

[andrewdbowes]

Has anyone managed to fix the WiFi problems that seem inherent in this model computer? I'm going on 8 months with two of these prices of garbage and neither one of them stay connected for more than a few minutes. I can't even write an email or run a speed test before it looses connection. I'm on a Stream 13 running Windows 10. I keep all my updates current. How has hasen't there not been a product recall on these?

[LBMan]

I know the original question was posted in 2014 but I was having problems with my wife's HP Stream 14 so I figured there must be others with the same issue still.  I believe I finally found the solution for mine.  I had tried EVERYTHING including the windows 10 reinstall, HP Support call (useless), resetting winsock, etc, etc.  

Some of these fixes worked for a little while or sporadically.  Usually once I got something to work, after the laptop went to sleep, when it came back it would lose the connection.  Anyway, the fix for me was to change the router settings from 11b, 11g, 11n to just 11b & 11g.  For some reason, having 11n in there wreaked havoc.  On my router, the instructions for changing the settings for the router are on the router itself, so it was pretty easy.  Just went to Wireless settings and selected 11b & 11g.

I hope this helps someone out there.  I wasted so much time on this and was on the verge of just throwing this new laptop away.

[NatashaGuest]

Hi, I have had this computer for a year now and I have just recently started having WiFi issues aswell. I have tried uninstalling the driver and I resetted my computer and nothing works.

At this point I really just wanna give this one up and get a different one sent in. I got a computer for work purposes only and what's the point of having one if I can't use it for work?

[Npoirier1]

I wanted to reply to the person that wrote about the 11g and 11 whatever else it was on the wireless setttings... did you do this from your laptop or on the actual router?

Thanks,
Nicole