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boomerang12
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Message 1 of 6
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HP USB-C G5 Dock Network and Internet Speeds

HP Recommended
USB-C G5 5TW10AA
Microsoft Windows 10 (64-bit)

Just connected up my new dock - when connecting the dock, the network says it connects at 1gbps but it only gets speeds of 100mbps. Speedtest from the internet are around 60-90mbps, when directly connecting to the laptop via ethernet I get speedtest results of 380mbps

 

All drivers and firmware have been update

 

Anyone else seen these issues?

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banhien
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Message 2 of 6
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@boomerang12 

 

What is your computer ? Are they compatible ?

 

Regards.

BH
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boomerang12
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Message 3 of 6
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HP Elitebook 840 G5 - So it should be compatible 

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TryToDoMybest
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Message 4 of 6
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Hello

 

first check is you are using the Realtek driver provided by HP

https://ftp.hp.com/pub/softpaq/sp99001-99500/sp99420.exe

version Realtek: v10.33.419.2019

 

check  firmware of docking

latest is here:

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100820.exe

 

check 840 G5 BIOS setting,

there should be something like this:

"Enable High Resolution mode when connected to a USB-C DP alt mode dock"
verify that this is "unchecked"

 

IF none of previous fixed , update the BIOS to latest version. In any case I always suggest to have latest BIOS

https://ftp.hp.com/pub/softpaq/sp101501-102000/sp101821.exe

version 01.10.01

 

Hope one of this actions will provide a better speed.

 

bye

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boomerang12
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I'm running the latest drivers and firmware, including the latest bios. I've also got the setting checked mentioned in the bios

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TryToDoMybest
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Message 6 of 6
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Hello

 

I'm using an 840 G5 and a Thunderbolt Dock G2. the network card of Thunderbolt G2 and USB-C Dock G5 is the same.

In my case I can't use Internet to check the speed because I have a slow connection, down speed only 12 Mbps.

So I copied a file from my 840 G% to a share on another computer. Both computers are connected to same 1GB LAN switch, va LAN cable.

I transfert speed get the maximum of 600 Mbps , which is good and for sure above 100 Mbps.

Unfortunately I don't have an USB-C Dock G5 to do a test.

 

For sure I'll try , once Covid-19 lockdown will finish and I'll be able to go in office.

 

bye

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