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04-26-2020 02:45 PM
Just connected up my new dock - when connecting the dock, the network says it connects at 1gbps but it only gets speeds of 100mbps. Speedtest from the internet are around 60-90mbps, when directly connecting to the laptop via ethernet I get speedtest results of 380mbps
All drivers and firmware have been update
Anyone else seen these issues?
04-26-2020 03:05 PM
What is your computer ? Are they compatible ?
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04-26-2020 03:39 PM
first check is you are using the Realtek driver provided by HP
version Realtek: v10.33.419.2019
check firmware of docking
latest is here:
check 840 G5 BIOS setting,
there should be something like this:
"Enable High Resolution mode when connected to a USB-C DP alt mode dock"
verify that this is "unchecked"
IF none of previous fixed , update the BIOS to latest version. In any case I always suggest to have latest BIOS
Hope one of this actions will provide a better speed.
04-27-2020 01:07 AM
I'm using an 840 G5 and a Thunderbolt Dock G2. the network card of Thunderbolt G2 and USB-C Dock G5 is the same.
In my case I can't use Internet to check the speed because I have a slow connection, down speed only 12 Mbps.
So I copied a file from my 840 G% to a share on another computer. Both computers are connected to same 1GB LAN switch, va LAN cable.
I transfert speed get the maximum of 600 Mbps , which is good and for sure above 100 Mbps.
Unfortunately I don't have an USB-C Dock G5 to do a test.
For sure I'll try , once Covid-19 lockdown will finish and I'll be able to go in office.