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HP laptop is crashing internet connection

HP Laptop 15-dy1038ca

Please help!  I bought an HP laptop a few weeks ago. Every time I try and connect to the internet the connection crashes, and all other devices in the house are kicked off the internet connection. My laptop will stay connected briefly, but not long. When the laptop is off, there are no connection issues with other devices. The laptop is very new and I've barely used it, so doubt it's a virus. It's VERY frustrating!! 

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HP Support Agent
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HP laptop is crashing internet connection

@Skiddles11 Welcome to HP Community!

 

I understand that the HP laptop is crashing the internet connection.

 

Do not worry. I will try to fix the issue.

 

  • Have you made any changes to the computer?
  • Do you have any antivirus software is installed on your computer?
  • Please let me know which operating system you are using.

 

Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

If the issue still persists, Please uninstall the network drivers from the device manager and reinstall the drivers.

 

Also, update the BIOS.

 

Please click the below link to update the drivers.

 

https://support.hp.com/us-en/drivers/selfservice/hp-15-dy1000-laptop-pc-series/29322765/model/319720...

 

 

Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

 

 

 

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