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HP Recommended
HP Notebook - 14-cf0014dx
Microsoft Windows 10 (64-bit)

HP laptop model 14-cf0014dx and model 5bm69ua#aba having WiFi connectivity issues. Built-in WiFi adapter had issues connecting to WiFi and finally stopped connecting. I have been using USB wifi adapter for a while. Even this seems to have issues and dropping connection. Any suggestions what can be done to resolve the issue permanently?

5 REPLIES 5
HP Recommended

@PG_BOS 

 

5bm69ua#aba and 14-cf0014dx are same machine. Its specs

 

               https://support.hp.com/au-en/document/c06175797

 

It has 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo wifi adapter which is a Realtek card . Please download and install

 

            https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105752.exe

 

Regards,

BH
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HP Recommended

Installing didn't help. It doesn't recognize available wifi networks. 

HP Recommended

Please try updating the BIOS from HP.COM corresponding to your laptop's product no.

HP Recommended

Thanks for the response. BIOS update also didn't help. Is there way to replace the network adapter? How do I find compatible model?

HP Recommended

I'd love to check for the compatible models and suggest you possible options. But then I can't do it here. I am available on HP forum on fb. I am also at gmail.

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