HP14-am005ND can not find my bluetooth headphones

[Douwe1]

LS, my notebook does not detect my bluetooth wireless headphones (Sony MDR-XB650BT). Bluetooth does work ,as the notebook does dectect and connect to my smartphone and my smartphone also connects with my headphones. Can anyone help me with this? Thanks a lot!

[Raj1788 · Accepted solution]

Hi @Douwe1,

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

I understand your Sony Bluetooth device is not getting connected to the notebook.

I see your Bluetooth device is connected to the smartphone.

Try to disconnect or un-pair the Bluetooth from your phone/connected device and try connecting it.

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[Douwe1]

Thanks for your reply, Raj1788. It seemed that I had to press the bluetooth pairing button on the headphones for a longer time for pairing to a second device. I did that and now the notebook detected the headphones. Works perfect now! Cheers, Douwe

[Raj1788]

Hi @Douwe1,

Thank you very much 😉

Hurray!!!

I'm delighted to hear that it's working! Feel free to reach out to us again.

Have a great day. 🙂

Feel free to post your query for any other assistance as well, It's been a pleasure interacting with you and I hope you have a good day ahead. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉  

Happy new year!