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‎04-08-2020 12:36 PM

HP Recommended
Product: Pavillion ZV5000
Operating System: Microsoft Windows XP

Ok, I've tried everything I can think of to find this answer: asking Xfinity (good luck with that...there's 4 hours of my life I'd like to have back!) searching google, you name it. Nothing has worked. So I'm hoping the experts here intros forum can give me a hand.  How can I connect my old HP Pavillion ZV5000 to Xfinity WiFi?

3 REPLIES 3

‎04-14-2020 08:43 AM

HP Recommended

@Saint_ Welcome to HP Community!

 

I understand that you are unable to connect the Xfinity WiFi.

 

Please let us know if you are able to connect to another internet without any issue.

 

Please refer to the following link to troubleshoot the issue.

 

http://wifi.xfinity.com/connect-devices.php#laptop

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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‎04-14-2020 08:49 AM

HP Recommended

Sorry, Praveen, I have Windows XP running on that old thing.  Your instructions only go back to Windows 10. I don't think they'll work.

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‎04-14-2020 02:19 PM

HP Recommended

@Saint_

 

I understand your concerns.

 

In that case, I would suggest you contact Xfinity support. They will help you.

 

Have a nice day!!

 

 

 

 

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