• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-16-2019 12:17 AM

HP Recommended
Product: Hp elitebook 8440p notebook
Operating System: Microsoft Windows 10 (64-bit)

It's taking me to an Ethernet dialogue box

1 REPLY 1

‎09-16-2019 02:16 AM

HP Recommended

Hi

Let's start off by stating the obvious....

Do you have a working WiFi adapter?

If so can you prove it?

 

https://support.hp.com/us-en/product/hp-elitebook-8440p-notebook-pc/4095872/manuals

https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-8440p-notebook-pc/4095872

 

The driver page has W7 as the latest, you are on W10, therefore can you give the SKU: of the PC.

There is the choice of a Broadcom, Intel and/or Qualcomm.

 

Try this please...

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR copy and use the individual command lines as needed.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

PAUSE

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

 

If in doubt please ask.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.