How to fix Bluetooth?

[T-Rav___]

I have had this Laptop since 2011 it runs great but the bluetooth does not work after updating to Win10. there are no bluetooth devices in Device Manager where can i find the drivers for my computer? I also need the name of the blutooth hardware my laptop came with. 

Thanks 

[banhien]

@T-Rav___

What is your HP Envy 14 ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

Do you know what is its wireless card ? Please check in Device Manager (Network adapters).

Regards.

[T-Rav___]

This is the info from under the battery of my HP Envy 14.

HP ENVY 14

Product: XQ102AV

Model: 14t-1200

Contains Intel WLAN Radio Model: 622ANHMW

Network Adapter listed in device manager. 

Intel Centrino Advanced-N 6200 AGN

Realtek PCLe GBE Family Controller 

TAP-Windows Adapter V9

[banhien]

@T-Rav___

Your machine is a CTO machine therefore no available specs. It has Intel Centrino Advanced-N 6200 AGN wireless card and this card does NOT have Bluetooth. Only drivers for Windows 7 are available for your machine

       https://support.hp.com/us-en/drivers/selfservice/hp-envy-14-1200-beats-edition-notebook-pc-series/43...

You machine may not have Bluetooth at all or it MAY have a separate Broadcom 2070 Bluetooth module elsewhere. Please try the following driver

         ftp://ftp.hp.com/pub/softpaq/sp74501-75000/sp74543.exe

Regards.

[T-Rav___]

@banhien 

Originally I my computer did have bluetooth capabilities while running windows 7. I do believe you are correct it was a Broadcom 2070. However the driver you sugested did not seem to fix anything. Is there any other action that is needed to turn on the bluetooth capabilities? There was on windows 7 however I dont seem to have that function still. 

I Also found this under the battery also. 

Broasdcom BCM92070MD_REF

I believe this is indicating the Bluetooth Module you mentioned. 

Thanks 

[banhien]

@T-Rav___

This problem has been around for few years now, not HP but Dell and Lenovo have the same and Broadcom closed its door for this problem. Please try the following one

   http://ftp.hp.com/pub/softpaq/sp73501-74000/sp73899.exe

And sorry, I won't be able to dig more again. Very time consuming. Hope someone can jump in to help you if the above driver did not work.

Regards.

[T-Rav___]

Thanks for trying. I'll have to upgrade to a Apple Mac.