Hp Pavilion not showing 5g network on windows 10

[BigDaddy003]

My laptop used to show the 5G network when I bought it, but after some days, it stopped showing the 5G network and only shows the 4G network.

I've tried these things to make it work, but failed:-

1. Uninstalling the wifi driver and restarting my pc

2. Putting preference to 5G network.

3. Reset the network adaptor.

Does anyone know the fix?

[ub6424]

Hello @BigDaddy003 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

(3) Please report your results

[BigDaddy003]

OS Name:  Microsoft Windows 10 Home Single Language

Version: 10.0.19044 Build 19044

System Model: HP Pavilion Gaming Laptop 15-ec1xxx

System SKU: 1N1G1PA#ACJ

Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date: AMI F.27, 17-03-2022

[banhien]

@BigDaddy003 

Please download and install 2 first items of the following link

             https://www.intel.com.au/content/www/au/en/products/sku/189347/intel-wifi-6-ax200-gig/downloads.html

Regards.

[ub6424]

Hello @BigDaddy003 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update

F.28 Rev.A

11.8 MB

Aug 24, 2022

Download

Fixes:

- Provides enhanced security.

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

(6) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver

(7) Restart Windows

(8) Test wireless connection

(9) Please report your results

[Johnharper241]

In general, if your system supports both bandwidths,

Assign (on the router) a separate SSID network name for each bandwidth.

When connecting, select to connect to the SSID for 5GHz

Set your router to broadcast both 5GHz and 2.4GHz.

Adjust the router settings to broadcast on both 5GHz AND the 2.4GHz bandwidth.
Give the 2.4GHz bandwidth a different SSID name.

Regards,
James

[BigDaddy003]

 @Ub6424 Updated BIOS and installed the wifi driver you mentioned. Still, the issue still exists. Also, to let you know I ran a hardware test & it's all good there.

[BigDaddy003]

@Johnharper, it already different.

[ub6424]

Hello @BigDaddy003 

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

 --->>> Perform Component Tests to check <wireless adapter>

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[BigDaddy003]

I've done both wireless component tests as well as system extensive tests. Both are passed. Also, from a few days I observed that even my 2.4Ghz not working properly. Like some time in the middle internet stops and then again comes back automatically. This I observed while streaming youtube videos and while playing games. On other devices, there is no such issue, so we can say that there is no problem with the router.