Create an account on the HP Community to personalize your profile and ask a question
10-08-2022 04:39 AM
My laptop used to show the 5G network when I bought it, but after some days, it stopped showing the 5G network and only shows the 4G network.
I've tried these things to make it work, but failed:-
1. Uninstalling the wifi driver and restarting my pc
2. Putting preference to 5G network.
3. Reset the network adaptor.
Does anyone know the fix?
10-08-2022 10:11 AM
Sorry to hear that you are having problems ... I would like to help you.
Let me check your current system configuration.
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
( equals HP product number (p/n) )
(2) Start Windows <Device Manager>
- Expand <Network adapters>
--->>> Send screenshot
(3) Please report your results
10-09-2022 12:28 AM
OS Name: Microsoft Windows 10 Home Single Language
Version: 10.0.19044 Build 19044
System Model: HP Pavilion Gaming Laptop 15-ec1xxx
System SKU: 1N1G1PA#ACJ
Processor: AMD Ryzen 5 4600H with Radeon Graphics, 3000 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date: AMI F.27, 17-03-2022
10-09-2022 06:22 PM
Please download and install 2 first items of the following link
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
10-09-2022 06:34 PM - edited 10-09-2022 06:35 PM
(1) Create Windows system <restore point>
(2) Download and install BIOS Update
HP Notebook System BIOS Update
|F.28 Rev.A||11.8 MB||Aug 24, 2022||Download|
- Provides enhanced security.
Why should you install the update ?
Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:
(4) Let BIOS be installed until it's completely done !
(5) Download and install / update
(6) Visit --->>> Intel Wi-Fi Site
- Download and install WiFi-22.160.0-Driver64-Win10-Win11.exe driver
(7) Restart Windows
(8) Test wireless connection
(9) Please report your results
10-10-2022 01:28 AM
In general, if your system supports both bandwidths,
Assign (on the router) a separate SSID network name for each bandwidth.
When connecting, select to connect to the SSID for 5GHz
Set your router to broadcast both 5GHz and 2.4GHz.
Adjust the router settings to broadcast on both 5GHz AND the 2.4GHz bandwidth.
Give the 2.4GHz bandwidth a different SSID name.
10-12-2022 03:50 PM
(1) Download and install from Microsoft Apps Store
(2) Run <HP Diagnostics for Windows>
--->>> Perform Component Tests to check <wireless adapter>
(3) Please report your results ( error messages, take screenshots )
( if serial number, device id, UUID, System Board CT Number is displayed, please blur )
10-14-2022 11:02 PM
I've done both wireless component tests as well as system extensive tests. Both are passed. Also, from a few days I observed that even my 2.4Ghz not working properly. Like some time in the middle internet stops and then again comes back automatically. This I observed while streaming youtube videos and while playing games. On other devices, there is no such issue, so we can say that there is no problem with the router.
Didn't find what you were looking for? Ask the community