Hp notebook 15 laptop not detecting my suddenlink Wi-Fi

[Dopo13]

for some reason the laptop wont detect my Wi-Fi, I use suddenlink and the crazy part is that it detects Wi-Fi’s that not even my iPhone 12 Pro Max can detect. Like it says it detects a netgear wifi and also other suddenlink Wi-Fi’s but its not my Wi-Fi as mines has a custom name and I have already tried connecting to them it wont work because the password is not correct. Im so confused over this the laptop had connected with my last xfinity wifi just fine but for some reason it wont detect my suddenly link Wi-Fi. What makes it even weirder is that how is it detecting Wi-Fi’s that not even my new iPhone can’t detect?

[banhien · Accepted solution]

@Dopo13 

The specs of your machine is

           https://support.hp.com/ca-en/document/c04395386

It has  1x1 802.11b/g/n WLAN  adapter which ONLY supports 2.4GHz networks. You have to allow YOUR router to broadcast dual bands which are 2.4GHz and 5GHz. Your machine should see 2.4GHz and allow you to connect.

Regards.

[Dopo13]

hi, thank you for the reply so would I need a different router or need to change something in the router settings?