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- Hp notebook 15 laptop not detecting my suddenlink Wi-Fi

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07-16-2022 11:29 PM - edited 07-16-2022 11:35 PM
for some reason the laptop wont detect my Wi-Fi, I use suddenlink and the crazy part is that it detects Wi-Fi’s that not even my iPhone 12 Pro Max can detect. Like it says it detects a netgear wifi and also other suddenlink Wi-Fi’s but its not my Wi-Fi as mines has a custom name and I have already tried connecting to them it wont work because the password is not correct. Im so confused over this the laptop had connected with my last xfinity wifi just fine but for some reason it wont detect my suddenly link Wi-Fi. What makes it even weirder is that how is it detecting Wi-Fi’s that not even my new iPhone can’t detect?
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07-16-2022 11:48 PM
The specs of your machine is
https://support.hp.com/ca-en/document/c04395386
It has 1x1 802.11b/g/n WLAN adapter which ONLY supports 2.4GHz networks. You have to allow YOUR router to broadcast dual bands which are 2.4GHz and 5GHz. Your machine should see 2.4GHz and allow you to connect.
Regards.
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07-16-2022 11:48 PM
The specs of your machine is
https://support.hp.com/ca-en/document/c04395386
It has 1x1 802.11b/g/n WLAN adapter which ONLY supports 2.4GHz networks. You have to allow YOUR router to broadcast dual bands which are 2.4GHz and 5GHz. Your machine should see 2.4GHz and allow you to connect.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.