Hp pavilion dv7-6135dx

[DanS16]

So out of no where, a few hours ago, my laptop (HP Pavilion dv7-6135dx) started to act up... First, it would show my wifi as "no internet, secured"... In attempting to "disconnect" to reconnect - I accidentally hit "disable" - to which someone helped me get it back off of disable... I did have internet back for a few minutes - but since my battery was almost dead & I was by my parents house, I decided to wait until I got home... Now that I'm home, whenever I try to connect to the Internet (using Chrome) nothing will open... Instead it says, "This site can't be reached" along with "DNS address could not be found. Diagnosing the problem" and it offers a blue "Reload" button... But then I also noticed that upon restarting my laptop - when I tried to open Chrome - I had to click the Chrome icon like 6 times... Furthermore, when I tried opening Avast Antivirus - I had to keep clicking that icon as well... When Avast finally opened - I tried doing a "Smart Scan" to which it got to "Scanning for Viruses" and stopped at 6% & wouldn't move for about 1.5 hours... I have no idea what to do... Any help will be greatly appreciated!!! Thanks in advance!!!

[SDF15 · Accepted solution]

Hello @DanS16,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I came across your post about the performance issue with the notebook, and wanted to help!

Are you able to perform a System Restore, to set the notebook back to its previous working state?  If you are still having trouble, then try checking your system for Malicious Software.  You can use the tool here to assist you, if needed: Malicious Software Removal Tool

Also, try reviewing the following document, and let me know how it goes:

HP PCs - Computer Locks Up or Freezes (Windows 7)

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great weekend!

[DanS16]

Thanks for taking the time to help me out! Yesterday I tried System Restore & it worked... Thanks again!

[SDF15]

Hello @DanS16,

I am very happy to hear that the issue is resolved!  If you have any further issues in the future, please feel free to reach out to us again.

Have a great weekend!