I added a new router for wifi extender. I need to change network on printer .

[judy2900]

I added a new router as a wifi extender.  The printer is on the new network and does not print.  I need to unlock the factory resets to change the printer network.

[sandytechy20]

@judy2900

Welcome to the HP support community.

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[judy2900]

Thanks for the reply, Sandytechy20.  Before I saw it, I called the HP Support line and two agents used the logmein app to fix the problems.  

[sandytechy20]

@judy2900

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.