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SAMICANARA
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Solved!

I am using windows 7 ultimate . My wifi adapter not showing in device manager.

HP Recommended
hp pavilion g6 notebook
Microsoft Windows 7 (64-bit)

My wireless connection worked properly. Suddenly stopped working .I unistalled the wifi driver in control panel. again I try to install it was not installed

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DavidSMP
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@SAMICANARA,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with wireless connectivity.  Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂 I will be glad to assist you here

To assist you with accurate information I would require more information regarding this:

  • Did you completely uninstall and reinstall the wireless card drivers?
  • Please let me know the complete model# and product# of the computer to assist you better?
  • Did you run diagnostics on the wireless module?
  • Did a recent software or Windows update cause this?

First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

  • Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that says delete the software for this device.
  • Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
  • Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

Now check if the issue gets fixed.

 

If it continues, then perform these steps:

 

1) Push the Windows Key and the letter “R” at the same time.

2) In The Run command box type “services.msc” and hit enter or click on OK.

3) In this window, click the Name column header (where it says “Name”) to sort by the service name.

4) Scroll down to find WLAN AutoConfig service. Stop the service first. Then restart it and make sure that it runs automatically.

5) Make sure that dependency services are also stopped and restarted.

This should do the trick for you.

 

If this does not fix the issue, then perform these steps:

A second option is to try these steps:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Now check if the issue gets fixed. If the problem continues, then perform all the prescribed steps from this link: https://hp.care/2nETfpX (HP PCs - Troubleshooting Wireless Network and Internet (Windows 😎

 

For further assistance please perform all the prescribed steps from this link: https://hp.care/2yi3erf (HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)

Now check if the issue gets resolved. If the problem continues, then the internal wireless card of the computer may be faulty and may need to be replaced by contacting a local technician.

 

A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.  I am being honest about it by keeping your best interest in mind and trying to save you some money.

 

Please perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day! I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

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2 REPLIES 2
DavidSMP
Retired
Retired
12,360 12,152 1,170 2,518
Message 2 of 3
Flag Post
HP Recommended

@SAMICANARA,

 

Good Day. A warm welcome to the HP community. I reviewed the case regarding issues with wireless connectivity.  Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂 I will be glad to assist you here

To assist you with accurate information I would require more information regarding this:

  • Did you completely uninstall and reinstall the wireless card drivers?
  • Please let me know the complete model# and product# of the computer to assist you better?
  • Did you run diagnostics on the wireless module?
  • Did a recent software or Windows update cause this?

First, check if the computer connects using a hardwired Ethernet cable on a wired connection

If it does please perform these steps:

  • Right-Click on start button> click device manager> expand Network adapters>then select the network drivers that are listed and right-click on it and uninstall the drivers.
  • Check the box that says delete the software for this device.
  • Then restart the computer and update the bios chipset and wireless network drivers from this link: http://hp.care/2syreDe and follow the on-screen instructions through the hardwired ethernet cable connection.
  • Please select the country and type the product# of the computer. Then follow the on-screen instructions to update the network drivers.

Now check if the issue gets fixed.

 

If it continues, then perform these steps:

 

1) Push the Windows Key and the letter “R” at the same time.

2) In The Run command box type “services.msc” and hit enter or click on OK.

3) In this window, click the Name column header (where it says “Name”) to sort by the service name.

4) Scroll down to find WLAN AutoConfig service. Stop the service first. Then restart it and make sure that it runs automatically.

5) Make sure that dependency services are also stopped and restarted.

This should do the trick for you.

 

If this does not fix the issue, then perform these steps:

A second option is to try these steps:
Power cycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Now check if the issue gets fixed. If the problem continues, then perform all the prescribed steps from this link: https://hp.care/2nETfpX (HP PCs - Troubleshooting Wireless Network and Internet (Windows 😎

 

For further assistance please perform all the prescribed steps from this link: https://hp.care/2yi3erf (HP PCs - Troubleshooting Your Wireless Network and Internet Connection (Windows 7)

Now check if the issue gets resolved. If the problem continues, then the internal wireless card of the computer may be faulty and may need to be replaced by contacting a local technician.

 

A great workaround would be is to buy a USB wireless dongle from Best Buy or Staples or from Amazon or e-bay and plug it to one of the USB ports of the computer. Then connect it to the router to go online. It is very economical and cost-effective and can be ordered for a song.  I am being honest about it by keeping your best interest in mind and trying to save you some money.

 

Please perform all these steps patiently as it is critical to resolving the issue. Good luck to you. I will keep a watch for your response.

Let me know how it goes and you have a great day! I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as Accepted Solution as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

DavidSMP
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
DavidSMP
Retired
Retired
12,360 12,152 1,170 2,518
Message 3 of 3
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It has been splendid working with you. 🙂 I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

 

I hope the unit works great and stays healthy for a long time.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂

DavidSMP
I am an HP Employee

Was this reply helpful? Yes No
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