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Kristen34
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Message 1 of 3
172
Flag Post

I can’t connect to internet

‎08-18-2020 03:45 PM

HP Recommended
Product: HP Stream Laptop 14
Operating System: Microsoft Windows 10 (64-bit)

I cannot connect to the internet. When I click on the WiFi symbol it says network and internet settings when I click there it says status not connected when I click show available networks nothing comes up

4 people had the same question
2 REPLIES 2
banhien
Level 20
Level 20
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Message 2 of 3
Flag Post

‎08-18-2020 04:30 PM

HP Recommended

@Kristen34 

 

Before we can help, we need to know what EXACTLY is your HP Stream Laptop 14 ? Please use the following instructions to find out the model/product of your machine:


               https://support.hp.com/us-en/document/c03754824

    or

              https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
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RP99
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Message 3 of 3
Flag Post

‎08-18-2020 04:53 PM - edited ‎08-18-2020 04:54 PM

HP Recommended

Hi, I have an HP Pavillion x360 Convertible 11m  notebook and need assistance with connecting back to the wireless network as this function has suddenly disappeared and no networks are shown to connect to,

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