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Lily-16
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Message 1 of 4
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I can’t connect to the internet, error my wireless adapter is experiencing driver/ hardware problems

HP Recommended
Envey 13 t
Microsoft Windows 10 (64-bit)

I have an hp envy 13 t that won’t allow me to connect to the internet. It often has problems connecting to the internet but the troubleshoot usually can fix it and it has something to do with the wireless adapter. But now it gives me an warning by The Wi-Fi symbol that is a square-ish computer looking thing that has a red x. When I try to trouble shoot it says “the Intel(R) Wireless-AC 9560 160MHz adapter is experiencing driver- or hardware- related problems” and says “not fixed”. I can’t connect to the internet to try to update the adapter Because I can’t connect to the internet. I need help and don’t know what to do without maybe hurting the device because I don’t have the ability to conect to internet to update or help. Tried resetting manny times and I don’t know what to do. 

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Lil_Boy_Blue
Level 12
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Message 2 of 4
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HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

 

So if you are posting using a phone, they sometimes connect to a PC by cable or bluetooth and can be a bridge.

So what are you using to post?


PLEASE POST ANY RESULTS.
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
AND/OR
HOW DO I USE DIAGNOSTICS?

HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. HP PC Hardware Diagnostics Windows comes pre-installed on new HP computers, but if not on yours, download here:-
https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

 

HWT WiFI.png

 

 

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Henzey
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Message 3 of 4
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HP Recommended

All the hardware tested green.  Still wifi doesn't connect.

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Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 4 of 4
Flag Post
HP Recommended

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Results for "envy 13 -t" (17)


Please do not post Serial Numbers.

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.


@Echo OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

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