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I can't get online no matter what I do

HP Recommended
Hp Elitebook 8530p
Microsoft Windows 7 (64-bit)

My laptop is picking up the Wi-Fi signal and connecting to the network, but still, whenever I open the browser I get nowhere. I just get error messages no matter what I try.

 

  • "The Wi-Fi you are using may require you to visit its login page."
  • "you might need to sign up with the network's ISP to get access to the internet."
  • "Windows can't communicate with the device or resource (primary DNS server)."
  • "Your connection to this site is not secure"
  • Insecure site
    "You attempted to reach _. However, the security certificate presented by the server is unknown and could not be authenticated by any trusted Certificate Authority. This problem may be stem from an attempt to breach your security, compromise your privacy, or a configuration error.
    If in doubt, abort now."
    View certificate | Abort

 

Other devices do fine connecting to the same network, and display none of the same error or warning messages, so I know it's something about this particular device that's causing the problem. I don't think it's a hardware issue, because I even tried swapping its Wi-Fi card for another one I know works. And it isn't a virus, because I just installed the OS.

 

 

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Hi

What/Which browser are you using?

 

What DNS details are you using?

 

ping 13.107.4.52

 

and post results please.

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I've tried Chrome, Opera and IE8. Nothing worked.

 

How do I know what DNS details I'm using?

 

I don't know what pinging 13.107.4.52 means.

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Hi

https://www.howtogeek.com/355664/how-to-use-ping-to-test-your-network/

 

Copy, Paste and Save in Notepad, as LBB.bat (not a .TXT) and double click to run.
Preferably run as an Administrator.
OR
Copy and use the individual command lines as needed.

Post anything non-personal, but relevant please.


@ECHO OFF
getmac
netsh lan show interfaces
netsh wlan show interfaces
netsh wlan show drivers

PAUSE
msinfo32
PAUSE
systeminfo
PAUSE

PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

 

https://linoxide.com/linux-how-to/what-my-dns-server-4-methods-check-dns-server-ip-address/

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Im having issues with my Laptop that are similar to yours except i can only connect if im 6 feet from the router and that means any WI-FI router at other locations. once i connect im good to go and can take it 20ft away with no issues but if i shut down the laptop and then turn it on again then i have to go stand next to the Wi-Fi router to get it to connect again. I believe its the Realtech  adapter RTL8822ce that is the issue but im not a expert on computers so who knows.  

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I went to the second link first. When I got to the part that said to enter "ipconfig" into the command prompt, this is what the results were:

 

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::9946:5f95:6df5:18e5%12
Autoconfiguration IPv4 Address. . : 169.254.24.229
Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

 

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

Tunnel adapter isatap.{DCCEDA8C-FE39-44D7-BF2B-C1A619FA7AF1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

Tunnel adapter isatap.{A58D7219-D598-47B8-B688-43F9ECCEBE6E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

When I got to the part where it says "In most cases the default IP address is 192.168.1.1" I entered that IP into the browser's address bar to see what would happen, and it cleared things right up. Suddenly I could access the internet. I don't know why this worked, or whether I should consider my troubleshooting to now be over.

 

 

I just pinged 13.107.4.52:

Pinging 13.107.4.52 with 32 bytes of data:
Reply from 13.107.4.52: bytes=32 time=24ms TTL=121
Reply from 13.107.4.52: bytes=32 time=20ms TTL=121
Reply from 13.107.4.52: bytes=32 time=32ms TTL=121
Reply from 13.107.4.52: bytes=32 time=20ms TTL=121

Ping statistics for 13.107.4.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 32ms, Average = 24ms

 

I also ran the .bat file and these were the results:

Physical Address Transport Name
=================== ==========================================================
00-24-81-B3-9C-3F Media disconnected
02-A0-6F-9B-B8-17 \Device\Tcpip_{DCCEDA8C-FE39-44D7-BF2B-C1A619FA7AF1}

The Wired AutoConfig Service (dot3svc) is not running.


There is 1 interface on the system:

Name : Wireless Network Connection
Description : Intel(R) WiFi Link 5300 AGN
GUID : dcceda8c-fe39-44d7-bf2b-c1a619fa7af1
Physical address : 02:a0:6f:9b:b8:17
State : connected
SSID : xfinitywifi
BSSID : 5e:be:f7:db:21:a0
Network type : Infrastructure
Radio type : 802.11g
Authentication : Open
Cipher : None
Connection mode : Auto Connect
Channel : 6
Receive rate (Mbps) : 195
Transmit rate (Mbps) : 195
Signal : 99%
Profile : xfinitywifi

Hosted network status : Not available


Interface name: Wireless Network Connection

Driver : Intel(R) WiFi Link 5300 AGN
Vendor : Intel Corporation
Provider : Intel
Date : 3/18/2010
Version : 13.2.0.30
INF file : C:\Windows\INF\oem5.inf
Files : 4 total
C:\Windows\system32\DRIVERS\NETw5s64.sys
C:\Windows\system32\NETw5c64.dll
C:\Windows\system32\NETw5r64.dll
C:\Windows\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11a 802.11b 802.11g
FIPS 140-2 mode supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
Shared WEP-40bit
Shared WEP-104bit
Shared WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
Shared WEP-40bit
Shared WEP-104bit
Shared WEP
WPA2-Personal CCMP

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(I already posted this earlier, but somehow it didn't show up. Don't know if that means there was a glitch or it was removed because I broke a rule, but I'm reposting it).

 

I went to the second link first. When I got to the part that said to enter "ipconfig" into the command prompt, this is what the results were:

 

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::9946:5f95:6df5:18e5%12
Autoconfiguration IPv4 Address. . : 169.254.24.229
Subnet Mask . . . . . . . . . . . : 255.255.0.0

Default Gateway . . . . . . . . . :

 

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

Tunnel adapter isatap.{DCCEDA8C-FE39-44D7-BF2B-C1A619FA7AF1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

Tunnel adapter isatap.{A58D7219-D598-47B8-B688-43F9ECCEBE6E}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

 

When I got to the part where it says "In most cases the default IP address is 192.168.1.1" I entered that IP into the browser's address bar to see what would happen, and it cleared things right up. Suddenly I could access the internet. I don't know why this worked, or whether I should consider my troubleshooting to now be over.

 

 

I just pinged 13.107.4.52:

Pinging 13.107.4.52 with 32 bytes of data:
Reply from 13.107.4.52: bytes=32 time=24ms TTL=121
Reply from 13.107.4.52: bytes=32 time=20ms TTL=121
Reply from 13.107.4.52: bytes=32 time=32ms TTL=121
Reply from 13.107.4.52: bytes=32 time=20ms TTL=121

Ping statistics for 13.107.4.52:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 32ms, Average = 24ms

 

I also ran the .bat file and these were the results:

Physical Address Transport Name
=================== ==========================================================
00-24-81-B3-9C-3F Media disconnected
02-A0-6F-9B-B8-17 \Device\Tcpip_{DCCEDA8C-FE39-44D7-BF2B-C1A619FA7AF1}

The Wired AutoConfig Service (dot3svc) is not running.


There is 1 interface on the system:

Name : Wireless Network Connection
Description : Intel(R) WiFi Link 5300 AGN
GUID : dcceda8c-fe39-44d7-bf2b-c1a619fa7af1
Physical address : 02:a0:6f:9b:b8:17
State : connected
SSID : xfinitywifi
BSSID : 5e:be:f7:db:21:a0
Network type : Infrastructure
Radio type : 802.11g
Authentication : Open
Cipher : None
Connection mode : Auto Connect
Channel : 6
Receive rate (Mbps) : 195
Transmit rate (Mbps) : 195
Signal : 99%
Profile : xfinitywifi

Hosted network status : Not available


Interface name: Wireless Network Connection

Driver : Intel(R) WiFi Link 5300 AGN
Vendor : Intel Corporation
Provider : Intel
Date : 3/18/2010
Version : 13.2.0.30
INF file : C:\Windows\INF\oem5.inf
Files : 4 total
C:\Windows\system32\DRIVERS\NETw5s64.sys
C:\Windows\system32\NETw5c64.dll
C:\Windows\system32\NETw5r64.dll
C:\Windows\system32\drivers\vwifibus.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11a 802.11b 802.11g
FIPS 140-2 mode supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
Shared WEP-40bit
Shared WEP-104bit
Shared WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
Shared WEP-40bit
Shared WEP-104bit
Shared WEP
WPA2-Personal CCMP

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Hi

So you have an internet connection.

""I just pinged 13.107.4.52:

Pinging 13.107.4.52 with 32 bytes of data:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),""

 

What may be missing/mis-configured are the IP address DHCP gateway and/orDNS.

 

192.168.1.1 (or 192.168.0.1) are the normal values for most Domestic Modem/Routers.

 

IPv4 Address. . . . . . . . . . . : 192.168.1.77(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 June 2020 08:38:03
Lease Expires . . . . . . . . . . : 08 July 2156 15:47:00
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 
DHCPv6 Client DUID. . . . . . . . : 
DNS Servers . . . . . . . . . . . : 192.168.1.1

 

Eth IPv4.png

 

The above is from my previous ISP (Virgin Media) and I manually chose the settings.

You FIX/Reserve an IP address for printers normally, and anything on a network so it is at a known location.

 

 

 

 

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