• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-18-2019 07:29 PM

HP Recommended
Product: HP Envy laptop
Operating System: Microsoft Windows 10 (64-bit)

I have done the latest Windows update. I have updated internet adapter driver from HP. I have updated bios. I chose an internet adapter driver from windows. The onw that was basic wireless adapter driver. There is a list of so many. Is there one I should pick. Anything else to try? All my other laptops work fine and they are old. I am scared to save this driver to a file and delete the driver then restart and let windows install one. Is there something I can do besides that? Thanks I am new at this stuff so I really appreciate any help.

1 REPLY 1

‎11-21-2019 08:42 AM

HP Recommended

@steveturkojr Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

 

Click here for steps on finding the information we need!

http://support.hp.com/us-en/document/c03754824

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep us posted,

 

Have a great day!

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.