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‎08-03-2023 05:45 AM

HP Recommended
Product: HP Chromebook - 14-db0020nr

I just received this Chromebook, and cannot get it registered or set up.  When connecting to a wifi connection to set up the laptop it says my main wifi has no internet connection.  It allows me to continue as a quest where there are no issues connecting to the wifi however, I cannot register and set up the lap top from guest mode, nor do I have the ability to make any changes to the settings in advanced mode to fix the connection issue.  I have powerwashed 6-7 times with no change.   I do not get any approval request from my wifi asking to allow the Chromebook to connect, and it shows as a connected device on my wifi when I get the error.  Does anyone have any workaround or fix for this?

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1 REPLY 1

‎08-03-2023 05:47 AM

HP Recommended

Also, I have opened up the diagnostics window to test the signal and the laptop says that it cannot ping my modem, however, I can still connect the the internet.

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