I started with interrupted internet service requiring a wireless adapter restart - now it is worse.

[Roscoe14]

When this started I began to get interrupted internet service that was resolved with wireless adapter restarts. That became more and more frequent until I'm now at a slow crawl on all internet activity. I have been trying to get HP tech support for 2 weeks but all I get is a notice that it is temporarily not in service.

[Kuroi_Kenshi]

Hi @Roscoe14,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart Wireless Adapter

Sometimes restarting the wireless adapter can resolve temporary connectivity issues:

• Press Windows + X and select Device Manager.
  • Locate your wireless adapter, usually listed as something like "Intel Wireless" or "Realtek Wireless".
  • Right-click on the wireless adapter and select Disable.
  • Wait a few seconds, then right-click again and select Enable.

2. Update Wireless Adapter Driver

Outdated or corrupt drivers can cause connectivity issues:

• Press Windows + X and select Device Manager.
  • Locate your wireless adapter.
  • Right-click on the wireless adapter and select Update Driver.
  • Choose Search automatically for updated driver software.

3. Reinstall Wireless Adapter Driver

If updating the driver does not resolve the issue, try reinstalling the driver:

• In Device Manager, right-click the wireless adapter and select Uninstall device.
• Follow the prompt to uninstall.
  • Restart your HP 17 Laptop PC.
  • Upon restart, Windows will automatically reinstall the wireless driver.

4. Check for Windows Updates

Ensure your Windows operating system is up-to-date:

• Press Windows + I to open Settings.
  • Go to Update & Security.
  • Click Check for updates. Install any available updates.

5. Network Troubleshooter

Use the built-in Windows troubleshooter to diagnose and fix network issues:

• Press Windows + I to open Settings.
  • Go to Update & Security > Troubleshoot.
  • Under “Get up and running”, select Internet Connections and click Run the troubleshooter.

6. Reset Network Settings

Resetting network settings can resolve configuration issues:

• Press Windows + I to open Settings.
  • Go to Network & Internet > Status.
  • Scroll down and click Network reset.
  • Follow the on-screen instructions and restart your laptop.

7. Check Wi-Fi Router

Ensure your Wi-Fi router is functioning correctly:

• Turn off your Wi-Fi router and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.
  • Visit your router manufacturer's website and check for firmware updates. Follow the instructions to update.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @Roscoe14,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Restart Wireless Adapter

Sometimes restarting the wireless adapter can resolve temporary connectivity issues:

• Press Windows + X and select Device Manager.
  • Locate your wireless adapter, usually listed as something like "Intel Wireless" or "Realtek Wireless".
  • Right-click on the wireless adapter and select Disable.
  • Wait a few seconds, then right-click again and select Enable.

2. Update Wireless Adapter Driver

Outdated or corrupt drivers can cause connectivity issues:

• Press Windows + X and select Device Manager.
  • Locate your wireless adapter.
  • Right-click on the wireless adapter and select Update Driver.
  • Choose Search automatically for updated driver software.

3. Reinstall Wireless Adapter Driver

If updating the driver does not resolve the issue, try reinstalling the driver:

• In Device Manager, right-click the wireless adapter and select Uninstall device.
• Follow the prompt to uninstall.
  • Restart your HP 17 Laptop PC.
  • Upon restart, Windows will automatically reinstall the wireless driver.

4. Check for Windows Updates

Ensure your Windows operating system is up-to-date:

• Press Windows + I to open Settings.
  • Go to Update & Security.
  • Click Check for updates. Install any available updates.

5. Network Troubleshooter

Use the built-in Windows troubleshooter to diagnose and fix network issues:

• Press Windows + I to open Settings.
  • Go to Update & Security > Troubleshoot.
  • Under “Get up and running”, select Internet Connections and click Run the troubleshooter.

6. Reset Network Settings

Resetting network settings can resolve configuration issues:

• Press Windows + I to open Settings.
  • Go to Network & Internet > Status.
  • Scroll down and click Network reset.
  • Follow the on-screen instructions and restart your laptop.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,