Inability to print with my HP ENVY 6000 from my HP laptop

[Anny9]

Please i need help on how to print a document 

[Dragon-Fur]

@Anny9 

Welcome to the HP Community --

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@Anny9 wrote:

Please i need help on how to print a document 

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Product:  HP ENVY 6000 All-in-One Printer series 

Operating System: Windows / version unknown

Software / Application: Unknown

Connection Type: Unknown

Content Type:  Unknown

Basic Steps

• Load Paper
• Adjust Paper Size & Type
• Install the printer software or application you will use to print the document
• Choose the software / application you will use to print the document
• Open the document in your app / software > Prepare the setup > Print

Notes - Apps and Software are Printer Model and Operating System version dependent

• HP Smart application supports printing PDF and Images
• The Full Driver printer software provides the foundation to print from apps and software, for example, Word and Adobe Reader DC.
• HP Smart Printing driver / queue (if it installs with HP Smart) supports PDF, Images, and Word

References / Resources / How-to / Examples

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Start,

Make sure the paper you want to use is supported for the current job.

Sample - Specifications document for one of the printers in this series:

 Product Specifications for the HP ENVY 6055 All-In-One Printer (5SE16A)

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Next,

Load supported paper into the printer using the instructions in the user manual - Starting on Page 18

User Guide - HP ENVY 6000 All-in-One series

and

Check / Adjust the Tray and Paper settings using the Embedded Web Server (EWS) - Page 22

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper (Management)

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Tray and Paper – Paper Size / Paper Type / Paper Weight

Reminder

HP Smart Mobile requires that paper size / type is adjusted before the content is opened to be printed.

Paper Size, Type, and Weight loaded in the printer tray must be supported for use in that tray.

EWS provides access and control to check / adjust Tray and Paper Settings.

Note

Depending on the printer model, the Printer Control Panel might provide access to Paper Size / Type settings after the paper is loaded into the appropriate printer intake tray.

What? 

Paper Size, Type, and Weight must be appropriate for the tray in which that paper is to be used.

Depending on the printer model, Tray 1 might be used for Custom media. 

In this scenario, Tray 2 might only support Plain paper.

Printers that include a Photo Tray generally place limitations on the size and type of paper that the Photo Tray supports.  Example:  Depending on the printer model, the Photo Tray might support only 4x6 inch photo paper.

General Example - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

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Next,

If you have not done so, install the printer software and install HP Smart

Video - Install Software - Windows

 HP Envy 6055 | HP Envy Pro 6455: Download & Install HP Full solution software on Win 10 Computer

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP Easy Start Printer Setup Software – Offline Use Only

After the software is installed - Restart the computer and log in.

Next, Optional (Supported for your printer)

Next – HP Universal Scan Software - NOTE:  Model and Operating System version Dependent

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Note:  HPUS can be installed as standalone or installed after the full feature printer software.

After the software is installed, Restart the computer and sign in

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

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The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Full Feature Software / full driver printer software - Windows - Installed

Programs_and_Features_Printer_Desktop_Icons_11

Next,

If not done,

Install the app...

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HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

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Next,

Print your document

Video Help:

 HP Envy 6055e | Envy Pro 6455: How to Print a 2-sided Document with HP Smart

HP DeskJet 2720 | 2752 | 2755 series printer: How to print a 2-sided document 

Full Feature Software installed > Word document

Print Job Samples

HP Smart - Windows - Simple PDF Print

HP_Smart_Win_PDF_Print_7

Example - Adobe Reader DC - PDF Print

PDF_Reader_Main_Menu_Border_4

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Technology Tips Gallery from our HP Expert greenturtle

 Technology Tips Envy 6000

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HP Smart - Windows - Application

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP Smart app)

>>> Terms of Use >>>  HP Smart – formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP Smart products.  For example, in the HP Smart application, find the link in HP Smart > Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check / Update  >> Every device (computer(s) and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device platform (Operating System / Version).

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP ENVY 6000 All-in-One Printer series 

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