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Intel(R) Dual Band Wireless-AC 7265 keeps dropping signal

Envy x360
Microsoft Windows 10 (64-bit)

I randomly lose connection to the internet. This laptop has been like this since day 1 and I have been too busy to do anything about it. I am at my wits end, please help.

 

Some things that I have tried so far:

 

1) Latest Device driver from HP

2) Latest Device driver from intel

3) Used an external USB wifi dongle to verify that I don't lose connection.

4) Disable OS ability to save energy by cutting off wifi.

5) Flashed to latest BIOS.

6) Setting Roaming profile to 5. 

7) Set performance to Max on Battery or when plugged in.

😎 HP Performance Assistant installed and drivers updated via that utility.

 

I see that others have had this issue when searching around, but none of the advised fixes have helped.

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Intel(R) Dual Band Wireless-AC 7265 keeps dropping signal

Is anyone going to help me?
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Intel(R) Dual Band Wireless-AC 7265 keeps dropping signal

So this is how HP treats people when a product is out of warranty.

 

I guess I'll vote with my wallet next time I decide to buy a laptop!!

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Intel(R) Dual Band Wireless-AC 7265 keeps dropping signal

@ukiltmybrutha  Welcome to HP Community!

 

I understand that laptop keep disconnecting Wifi.

 

 Here's a guided troubleshooter that will help fix this issue: Click here 
 

Try these steps: 

 

Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". 

 

If the issue persists, continue with the below steps: 

  • If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane. 

  • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps. 

 

let me know how that pans out,


And the answer to the above question will help me, help you!


Keep me posted, and if any of the above questionnaires helped resolve the issue, 


Mark this post as an "Accepted Solution".


Good luck.

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Intel(R) Dual Band Wireless-AC 7265 keeps dropping signal

Thank you for the response. It is TERRIBLE that I have to make such statements to get support!

 

I previously tried your below advice as I mentioned above in STEP 4 and the box was already unchecked.

 

"Go to Device manager > select the WIFI drivers under network adapter> Right click go to properties  > Under properties go to Power Management Tab> Uncheck  "Allow the computer to turn off this device to save power". "

 

Manually turning airplane mode on or off using the F12 key everytime the laptop cuts off is a very silly step. All that does is allow me to reconnect more quickly once I get a disconnect!

 

Your troubleshooting tips have not worked.

 

Thanks.

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Intel(R) Dual Band Wireless-AC 7265 keeps dropping signal

@ukiltmybrutha

 

Thank you for the update.

 

Please follow the below steps and let us know.

 

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

 

Set BIOS default and restart:

  1. Restart your notebook.
  2. During startup, press F10 repeatedly until the BIOS menu is displayed.
  3. Once the BIOS menu is displayed, press F9 to restore factory defaults.
  4. Select Yes to confirm.
  5. Press F10 to save changes and exit.
  6. Select Yes to confirm.
  7. The computer restarts using the default settings.

 

Also, perform the system test, component test and check. To make sure that the wifi card is working properly or not.

 

Please perform the below steps on the computer to run a System Test

- Shut down/Turn off the computer

- Once the computer is completely Shut down/Turned off

- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard

- This should open the UEFI Diagnostic screen on the computer

- Please select System Test and then select Quick Test

 

Please follow the below slink to perform the component test.

 

Have a nice day!!

 

 

 

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I don't want to even dare marking this as solved yet but I have only had 3 very minor disconnects today after performing the hard reset. I have gone no further than the hard reset. Normally I'd probably have about 50 in about 3 hours.

 

Thanks so far and I will come back and let you know how this goes.

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@ukiltmybrutha

 

Thank you for the update.

 

In the future, if you are facing any issue. Please get back to us.

 

We will assist you.

 

Have a nice day!!

 

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