Intermitten wifi issues

[juanhill1]

I've owned the laptop for a few months and I keep having intermitten wifi issues. The rate that it transmits data will drop drastically. My DL rate on Sunday dropped to 3 Mbps and then 1.5 Mbps using the ATT speedtest website.  I immedicated pulled out my cellphone, tablet, and work compueter and they all got around 14 Mbps during that timeframe. The degradation cleared up after about 30 minutes.  This issue happens several times a  week.

The HP Support app has not stated that my Intel wifi drivers are out of date. I'm the only person on my wifi network so it should never be more than 1 "active" device using a large amount of data.

[Jeet_singh · Accepted solution]

Hi @juanhill1,

Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

As I understand the WiFi keeps disconnecting or dropping on its own,

Don't worry as I have a few steps to resolve your concern,

Here's a guided troubleshooter that will help fix this issue: Click here

To use the automatic troubleshooter, follow these steps:

* If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.

* If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.

* If your computer does not have a wireless key or the wireless activity lights remains off or orange, then continues using these steps.

* Click Start, type troubleshooting into the Search field.

* Select troubleshooting from the search results.

* Click Network and Internet.

* Click Internet Connections

For more steps: Click here

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

Good Luck.

[juanhill1]

This was helpful. I used these steps and worked with my service provider to resolve my issue

[Jeet_singh]

Hi @juanhill1,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,