Issues with wifi speed HP 17-cp3002na Laptop - Ryzen™ 7

[kamalaven]

Hi All,

I am having wifi speed issues with the laptop that I purchased recently. The details are here

HP laptop HP 17-cp3002na Laptop - Ryzen™ 7model: 

WIFI ADAPTER: Realtek RTL8852BE-VS WiFi 6 802.11ax PCIe Adapter

Driver version: 6001.15.158.0

I tried all the troubleshooting steps that include upgrade/downgrade driver, disable 2.4GHz, disable power management but the issue persists. I am having a 1 Gbps connection and  I am getting only 300-400 Mbps speed. The router I am using is TP-Link Archer AX55 AX3000Mbps WiFi 6 Router. My old laptop, I am getting a 900 Mbps speed using the same network, same room. Any pointers to resolve this issue is highly appreciated. 

[Kuroi_Kenshi]

Hi @kamalaven,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding WiFi speed issues on the HP 17-cp3002na laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Verify Network Hardware and Setup

• Router Placement: Ensure your router is placed away from walls and obstructions and is in an area central to your use.
• Network Congestion: Check if multiple devices are using heavy bandwidth simultaneously, which can affect your WiFi speed.

2. Update Drivers and Firmware

• Driver Updates: Ensure you are using the latest driver version for the Realtek RTL8852BE-VS WiFi 6 adapter. You can check for updates through HP Support Assistant or manually download from the HP Support website.
• Firmware for Router: Verify if your router’s firmware is up to date. Manufacturers periodically release updates that can improve performance.

3. Optimize WiFi Settings

• Change Wireless Channel: Access the router settings and change the wireless channel to one less crowded.
• Bandwidth Settings: In the router settings, ensure the bandwidth mode is set to 20/40/80 MHz and that you are using the 5 GHz band for higher speed and less interference.

4. Check Network Configuration

• DHCP Settings: Ensure that the IP address settings are configured correctly. Incorrect IP settings can lead to slower network speeds.
• QoS (Quality of Service): Some routers allow you to prioritize network traffic; ensure your laptop is set to higher priority.

5. Hardware Check

• Adapter Compatibility: Verify that the Realtek RTL8852BE-VS WiFi 6 adapter is properly installed and functioning. Consider reseating the adapter if necessary.
• Physical Obstructions: Ensure there are no large objects or electronic devices causing interference near your laptop.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[kamalaven]

Thank you so much. I tried all these steps but no success. I am now returning the laptop to HP. A quick point to note (helps our fellow members) I had a very unpleasant experience in dealing with UK HP post sales folks (extremely rude) and I promise I will never be going to buy any HP products in my lifetime. Thanks again for taking time to provide me with troubleshooting steps. 

[Kuroi_Kenshi]

Hi @kamalaven,

Thank you for getting back to me, and I truly appreciate your honesty in sharing your experience.

I'm really sorry to hear about the frustration you've gone through. It must’ve been incredibly disappointing to face persistent Wi-Fi issues on a brand-new laptop, especially when you were expecting seamless performance from a high-speed 1 Gbps connection. I can imagine how disheartening it felt, seeing lower speeds, trying every possible fix, and still not finding resolution. And to then have an upsetting interaction with support on top of that... that’s a tough experience to endure, and I sincerely regret that it left you feeling unheard and let down.

We want every customer to feel valued and supported, especially during technical challenges. 

If you’re comfortable sharing, may I ask who exactly you spoke to from HP UK post-sales support, or if you were provided with a case ID or service request number? I’d like to ensure this gets flagged for internal review so we can work toward improving that support experience for future customers.

Again, thank you for your patience and for giving me the opportunity to assist you earlier. If you ever decide to revisit HP in the future, I’d be more than happy to personally support you every step of the way.

Wishing you smoother tech journeys ahead.

Warm regards,

[kamalaven]

Thank you. I DMed you the details. Have a good day.

Best regards,

Kamala