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LTE Module not working

HP Recommended
HP Spectre x2 Detatchable
Microsoft Windows 10 (64-bit)

The broadband module on my HP Spectre x2 Detachable is not working. When I put in an MTN South Africa sim card it recognizes it but always shows a massage reading "No Service". I have edited the APN settings to the ones MTN South Africa recommends but it still does not work.

What is the solution to my problem? How do I get the sim to connect?


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



I reviewed your post and I understand that you are unable to activate the WWAN on the computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you follow the steps in the below article and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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