Missing LE Audio (low energy audio) support for AX211 in HP Laptops (Omen 17)

[SuchyTheMaster]

ISSUES:

1. There is no LE Audio support despite that there is Bluetooth 5.3

2. No LE Audio device in device manager

3. Windows don't see support for LE Audio (message about it in hearing aids support)

4. Can't pair my LE Audio devices (headphones, hearing aids) with laptop (but can pair them with my smartphone)

Model: HP Omen 17 - 712G1EA (17-ck1114nw)

BT chipset: AX211 (officially supports LE Audio: Intel® Wi-Fi 6E AX211 Module Features and Benefits)

System: Win 11 PRO 24H2 (the newest possible updates included)

BIOS: F.21 (the newest possible)

Bluetooth: 5.3

Bluetooth driver: 23.100.1.1 (newest possible from Intel, but checked also on newest from HP page and newest from Windows Update)

Bluetooth module HP diag check: passed (vaild)

[VikramTheGreat]

Hi @SuchyTheMaster, 

Welcome to the HP Support Community.
 

Thank you for sharing the PC details.
 

I’m sorry to hear you're facing issues with LE Audio not working on your PC. I looked into this and found that the latest driver versions are optimized and tested for Windows 11 22H2 Home Edition. Since your PC originally came with the Home version and you've upgraded to Windows 11 24H2 Pro, some drivers may not be fully compatible with the new update, leading to functionality issues.
 

To restore seamless performance, I strongly recommend rolling back to Windows 11 22H2, where the drivers are fully supported. This will help your PC detect and utilize the correct drivers, ensuring that LE Audio works flawlessly as intended.
 

I know rolling back an OS can be a big decision, but this step can make a noticeable difference in performance and stability. Let me know if you’d like guidance on how to do this—I’m happy to help!

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[SuchyTheMaster]

Hi Vikram

Thank You for Your answer.

Rolling back to old OS version is unacceptable solution.

It forces me to keeps OS version with unfixed bugs and security vulnerabilities.

Moreover - LE Audio is needed for me to use it with my hearing aids, but in previous Win11 versions hearing aids functionality doesn't exist yet.

Only valid solution is to release updated drivers with support for 24H2 (especially if there are already valid drivers for 22H2).

Ps.

Can You share link to drivers for 22H2 edition?

I'll try to force them on 24H2.