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‎07-14-2025 12:21 PM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9X9AV)
Operating System: Microsoft Windows 11

This is an HP Pavillion.  All devices in the household except my notebook could access the internet via our household Wifi.  The error message said Cannot Connect to the Internet.  The self-help instructions said unplug and reboot (naturally) which I did, no luck.  Then it suggested checking the adaptor, modem and router by turning each off one by one.  I didn't do this as it seemed that if all other devices remained connected to the internet, the problem did not lie with the Wifi system  What is your feedback?  Thanks.

1 person had the same question
1 REPLY 1

‎07-14-2025 08:17 PM

HP Recommended

@JACKSON_CL 

 

The specs of your machine is

 

         https://support.hp.com/in-en/document/ish_6297860-6297993-16

 

It may use  

  • Mediatek MT7921 Wi-Fi 6 802.11ax (2x2) multi-user MIMO supported and Bluetooth® 5.2 (supporting gigabit data rate)  or  

  • Realtek RTL8822CE 802.11ac (2x2) multi-user MIMO supported and Bluetooth® 5

  

Please try the following drivers

 

 https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155295.exe    this one first otherwise

 https://ftp.hp.com/pub/softpaq/sp155001-155500/sp155192.exe

 

Regards. 

BH
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