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‎02-14-2018 08:01 AM

HP Recommended

Hi,

did you try the solution I suggested (see message 15 in this thread).

It's simple, quick and worked really well.

 

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‎02-14-2018 08:13 AM

HP Recommended

Yes, I tried that as well. Didn't do anything. There's no exclamation mark, Bluetooth is finally on and can recognize close devices it just can't connect to any of them.

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‎02-14-2018 08:48 AM

HP Recommended
@theSpirea wrote:

Yes, I tried that as well. Didn't do anything. There's no exclamation mark, Bluetooth is finally on and can recognize close devices it just can't connect to any of them.

In Device Manager under Bluetooth, right click and properties, what driver version is listed?

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‎02-15-2018 09:35 PM

HP Recommended

I did as message 11 and now working!!!! THANK YOU!!!! 

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‎02-15-2018 11:29 PM

HP Recommended

Glad it worked for you. :generic:

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‎02-16-2018 07:43 PM

HP Recommended

Thank you so much.  We downloaded the newest Intel driver (20.30.0) and it worked.  However, we had to also go into the device manager, show hidden, and update the Bluetooth driver.  Thank you all for doing the work to do this.  The sudden dissappearance of the driver was very annoying.

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‎02-17-2018 08:06 AM

HP Recommended

Hi, Do you have the link to the other topic in order to check the solution.  Thanks in advance.

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‎02-17-2018 08:24 AM

HP Recommended

Thanks for your post, this solved all my problems and works perfectly.  

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‎02-17-2018 12:59 PM

HP Recommended

I've downloaded the latest wersion Intel driver and it worked for me. Thanks

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‎02-20-2018 07:03 AM

HP Recommended
Hi All, I am unable to find the Bluetooth in Device manager even after "show hidden".

Can advise?
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