cancel
Showing results for 
Search instead for 
Did you mean: 
RW2059
New member
3 2 0 0
Message 1 of 4
135
Flag Post

My WiFi name doesn't show up on the list of options. I know it's working because my phone and tv's a

HP Recommended
17-by1053dx
Microsoft Windows 8.1 (64-bit)

My WiFi isn't showing up on the list of options on my laptop. I know my WiFi is working because my phone and tv's are connected. I've turned it off and back on but it still can't find my WiFi. Thanks for any help. 

3 REPLIES 3
banhien
Level 19
Level 19
90,370 90,247 11,601 24,884
Message 2 of 4
Flag Post
HP Recommended

@RW2059 

 

The specs of your machine is

              https://support.hp.com/au-en/document/c06406376

 

It ONLY has Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo wifi adapter which supports 2.4GHz networks only. At the mean tine, please allow your router to broadcast DUAL bands which are 2.4GHz and 5.0GHz, your machine will pick up 2.4GHz network and allow you to connect.

 

You can upgrade wifi adapter later.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
RW2059
Author
New member
3 2 0 0
Message 3 of 4
Flag Post
HP Recommended

How do I get my router to broadcast dual bands?  I'm not very tech savvy.  And thanks so much for your help Banhien. 

Reply
0 Kudos
RW2059
Author
New member
3 2 0 0
Message 4 of 4
Flag Post
HP Recommended

Ok. I found out how to set up my router in dual mode and it was already set up in dual mode. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation