My WiFi isn't showing up on the list of options on my laptop. I know my WiFi is working because my phone and tv's are connected. I've turned it off and back on but it still can't find my WiFi. Thanks for any help.
It ONLY has Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo wifi adapter which supports 2.4GHz networks only. At the mean tine, please allow your router to broadcast DUAL bands which are 2.4GHz and 5.0GHz, your machine will pick up 2.4GHz network and allow you to connect.
You can upgrade wifi adapter later.
BH *** **Click the KUDOS thumb up on the left to say 'Thanks'** Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".