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My WiFi name doesn't show up on the list of options. I know it's working because my phone and tv's a
04-02-2021 01:15 PM

My WiFi isn't showing up on the list of options on my laptop. I know my WiFi is working because my phone and tv's are connected. I've turned it off and back on but it still can't find my WiFi. Thanks for any help.
04-02-2021 01:36 PM

The specs of your machine is
https://support.hp.com/au-en/document/c06406376
It ONLY has Realtek RTL8723DE 802.11b/g/n (1x1) and Bluetooth® 4.2 combo wifi adapter which supports 2.4GHz networks only. At the mean tine, please allow your router to broadcast DUAL bands which are 2.4GHz and 5.0GHz, your machine will pick up 2.4GHz network and allow you to connect.
You can upgrade wifi adapter later.
Regards.
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