-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: My blutooth is not working please reply
Create an account on the HP Community to personalize your profile and ask a question
07-04-2021 11:55 AM - edited 07-04-2021 11:57 AM
Hello everyone
I freshly reinstalled Windows 10 x64 on my pavillon DV6 and I don't have bluetooth anymore.
It used to work on the same OS (after an update from Windows 7 to 10).
I can't see the bluetooth card in the device manager, but I can see an "Unknown Device", which I guess is the bluetooth (nothing else seems to be missing)
Btw My hardware ids is :
ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004
But i cant find the bluetooth card because it is not even the the net because it from like 2011
but i can say the specs
Intel i3 M370 Two cores of 2.40@GHz
DD3 4 gigabytes of ram
windows 7 64-bit ( Now it it is Windows 10 64-bit updation 21H1
And thanks to This Guy helped me find it out to how to take hardware ids:
Bluetooth driver for Pavilion DV6 - HP Support Community - 6341709
Thank you
Kudos
Solved! Go to Solution.
Accepted Solutions
07-04-2021 12:21 PM
Hi:
You need this driver for the PCI Simple Comms Controller:
This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.
https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52795.exe
You need this driver for the unknown device...
This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.
https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe
Unfortunately, the Bluetooth adapter your PC has is not supported for Windows 10.
You will either have to do without, or purchase a USB Bluetooth adapter.
07-04-2021 12:21 PM
Hi:
You need this driver for the PCI Simple Comms Controller:
This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.
https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52795.exe
You need this driver for the unknown device...
This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.
https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe
Unfortunately, the Bluetooth adapter your PC has is not supported for Windows 10.
You will either have to do without, or purchase a USB Bluetooth adapter.
Didn't find what you were looking for? Ask the community