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KeshavOP
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Solved!

My blutooth is not working please reply

HP Recommended
Pavillon dv6
Microsoft Windows 10 (64-bit)

Hello everyone 

I freshly reinstalled Windows 10 x64 on my pavillon DV6 and I don't have bluetooth anymore.

It used to work on the same OS (after an update from Windows 7 to 10).

 

I can't see the bluetooth card in the device manager, but I can see an "Unknown Device", which I guess is the bluetooth (nothing else seems to be missing)

Screenshot 2021-07-04 232707.png

Btw My hardware ids is :

 

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

 

But i cant find the bluetooth card because it is not even the the net because it from like 2011

but i can say the specs 

Intel i3    M370   Two cores of 2.40@GHz

DD3 4 gigabytes of  ram

windows 7  64-bit  ( Now it it is Windows 10 64-bit updation 21H1

 

And thanks  to This Guy  helped me find it out to how to take hardware ids:

Bluetooth driver for Pavilion DV6 - HP Support Community - 6341709

Thank you 

Kudos

Spoiler
 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
142,208 65,772 22,250 34,205
Message 2 of 5
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HP Recommended

Hi:

 

You need this driver for the PCI Simple Comms Controller:

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52795.exe

 

You need this driver for the unknown device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Unfortunately, the Bluetooth adapter your PC has is not supported for Windows 10.

 

You will either have to do without, or purchase a USB Bluetooth adapter.

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Paul_Tikkanen
Level 21
Level 21
142,208 65,772 22,250 34,205
Message 2 of 5
Flag Post
HP Recommended

Hi:

 

You need this driver for the PCI Simple Comms Controller:

 

This package provides the Intel Management Engine Interface (MEI) Driver for the supported notebook models and operating systems. The Intel Management Engine Interface enables communication between the host operating system and the Intel Management Engine firmware.

 

https://ftp.hp.com/pub/softpaq/sp52501-53000/sp52795.exe

 

You need this driver for the unknown device...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

Unfortunately, the Bluetooth adapter your PC has is not supported for Windows 10.

 

You will either have to do without, or purchase a USB Bluetooth adapter.

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KeshavOP
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Thanks

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Paul_Tikkanen
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142,208 65,772 22,250 34,205
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You're very welcome.

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KeshavOP
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KUDOS.

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