My laptop won't connect to internet nor would it show the Wi-Fi icon in the pop-up where you can che

[Kiannayurs]

One day I went on to my laptop and it showed that I wasn't connected to internet I then signed in with my pin and went to the settings at the bottom right and it did not show the Wi-Fi icon only other than airplane mode I have been gone into settings and look to see if I could connect it through settings and it still will not show up with any options to connect to the internet and then how to use resources to try and reset and reprogram my laptop and none has worked I had not deleted anything off of my laptop to affect anything but last night I did a hard factory reset on my laptop to see if that would have helped but nothing had worked and it still says that I cannot connect to the internet.

[Treeko]

Hi @Kiannayurs 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support