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ParrotMan
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My printer is connected to the net, but says it's connection is off

HP Recommended
hp Envy 5055 HP711425
Microsoft Windows 10 (64-bit)

My printer is connected to the net, but says it's connection is off.  It is connected to the net, It is not paused, the Blue light is solid and bright.  It was working a few weeks ago.  On the network config. page it says it's connected.  It will print a test page and the config page, but nothing else.

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KrazyToad
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Message 2 of 2
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@ParrotMan

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Download and run the HP Print And scan Doctor from this Link:  ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Keep me posted


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

 

 

KrazyToad
I Am An HP Employee

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