• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-14-2025 02:16 PM

HP Recommended
Product: HP Pavilion 16 inch Laptop PC 16-ag0000 (955U3AV)

Hi all - having loads of issues maintaining a steady Wi-Fi connection. On browsing it seems to just drop from nowhere, and a DNS error appears. On refreshing I see a message about the proxy server. When troubleshooting it always finds that I am online and to try again which I do, and it tends to work for another few minutes and then goes again. Have tried all the online fixes that I can find (update driver, disable 2.4ghz, reset network setting etc.) but nothing seems to have worked. A popular view is that disabling network adaptor power management is a good fix however I don't have that option in device management. Please help, any advice welcome! Otherwise think laptop will need to be returned as its almost unworkable.

Reply
1 REPLY 1

‎06-14-2025 02:19 PM

HP Recommended

To note, laptop appears to have assigned itself a temporary wlan profile (no idea what this is) and that appears to have a much more stable connection...unsure why!?

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.