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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Notebook Wireless and Networking
- Re: Network connection?

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05-31-2025 02:31 PM
Hello, I am having problems on my AMD Ryzen 3 5300U, windows 11. My laptop won’t show any Wi-Fi networks, although everything else in my house is connected to my router. I also know majority of my neighbors have Wi-Fi and none of theirs show up. I’ve tried restarting the laptop, commands, uninstalling my Wi-Fi, forgetting it,doing the windows button + R, I can’t troubleshoot it because I have to be connected to the internet. This is the second day my “show available networks, and Wi-Fi” has been blank, nothing to show. What’s going on or what can I do to fix this problem?
06-02-2025 06:31 AM
@Ney17, Welcome to the HP Support Community!
Thanks for reaching out about your query regarding Network connection issue!
We're thrilled to have the opportunity to assist you and provide a solution.
Check Wi-Fi Adapter: Ensure that your Wi-Fi adapter is enabled and functioning properly.
- Press Windows + X and choose Device Manager.
- Expand the “Network adapters” section.
- Right-click your Wi-Fi adapter and select “Enable device” (if it's not enabled), or choose “Update driver” to update the driver.
Network Troubleshooter: Run the Windows network troubleshooter.
- Go to Settings > Update & Security > Troubleshoot.
- Select “Internet Connections” and then “Run the troubleshooter”.
Reset Network Settings: Reset your network settings.
- Go to Settings > Network & Internet > Status.
- Select “Network reset” at the bottom.
Reinstall Network Adapter: Uninstall and reinstall your network adapter.
- In Device Manager, right-click your Wi-Fi adapter.
- Choose “Uninstall device”.
- Restart your laptop, and Windows should automatically reinstall the adapter.
Scan for Hardware Changes:
- In Device Manager, click Action at the top and select Scan for hardware changes.
Restart Your Router: Turn off your router for at least 30 seconds, and then turn it back on.
Check for Windows Updates: Ensure your Windows 11 system is up-to-date.
- Go to Settings > Update & Security > Windows Update.
- Click “Check for updates” and install any that are found.
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee
06-04-2025 11:11 PM
@Ney17, Thanks for your update — I know how frustrating it can feel when your laptop seems completely disconnected from the world, with that blank Wi-Fi list staring back at you. Let’s work through one more step that often gets overlooked.
Try Resetting BIOS to Default Settings
Sometimes, a disabled wireless adapter at the BIOS level can prevent Wi-Fi networks from showing up.
Here’s how to do it:
Shut down your laptop completely.
Power it back on and immediately press the F10 key repeatedly until the BIOS menu appears.
In BIOS, look for the option that says “Load Setup Defaults” or “Restore Defaults” (usually under the “Exit” tab).
Select it, then Save and Exit (F10 is typically the shortcut).
After your system restarts, check if your Wi-Fi networks are now visible.
If it’s still blank, it may be a deeper hardware-level issue, and we might need to explore a System Recovery
Hope this helps!
Take care, and have an amazing day!
Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!
Regards,
ZOEY7886
I am an HP Employee