Network issues

[Jessen1984]

My brand new HP OMEN has network issues. It's suddenly losing connection even though our tv and phones are full covered and the router is running as it should.

[Max3Aj]

@Jessen1984, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand how frustrating it can be when your brand-new HP OMEN loses network connectivity unexpectedly, especially when other devices are working fine. Let's walk through some steps to help resolve this issue.

Update Network Drivers

Outdated or incompatible drivers can cause intermittent disconnections.

• Go to HP Support page - Official HP® Support
• Enter your OMEN model number.
• Download and install the latest Wi-Fi and chipset drivers.

Check Power Management Settings

Windows may turn off your Wi-Fi adapter to save power.

• Press Windows + X → Device Manager
• Expand Network adapters → Right-click your Wi-Fi adapter → Properties
• Go to Power Management tab → Uncheck "Allow the computer to turn off this device to save power"

Disable Wi-Fi Auto-Switching

HP OMEN laptops may switch between networks automatically.

• Open OMEN Gaming Hub (if installed)
• Look for any Smart Network Switching or similar feature and disable it.

Reset Network Settings

This can clear any misconfigurations.

• Go to Settings → Network & Internet → Status
• Scroll down and click Network reset

Assign a Static IP

Sometimes DHCP conflicts cause drops.

• Go to Control Panel → Network and Sharing Center → Change adapter settings
• Right-click your Wi-Fi adapter → Properties
• Select Internet Protocol Version 4 (TCP/IPv4) → Properties
• Set a static IP (e.g., 192.168.1.150), subnet mask (255.255.255.0), and default gateway (your router IP, e.g., 192.168.1.1)

Check for Interference

If you're on 2.4GHz Wi-Fi, nearby devices (microwaves, Bluetooth, etc.) can interfere. Try switching to 5GHz if your router supports it.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support