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- HP Community
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- Notebook Wireless and Networking
- Newly installed PCIE WiFi card not starting

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09-03-2021 09:27 PM
Hi
The HP laptop purchased only had a 2.4Ghz Wifi card installed and wouldn't work at my daughters school after the education department disabled 2.4Ghz. I have since installed a 2.4/5Ghz pcie wifi card but get the following error.
Device PCI\VEN_8086&DEV_08B3&SUBSYS_80708086&REV_83\34DE1AFFFF36471400 requires further installation.
Card is a Intel(R) Dual Band Wireless-AC 3160. I have tried both the HP and Intel drivers for this card but it just won't start.
Do you have another driver that may assist?
Thanks
09-03-2021 10:07 PM
Why you installed Dual Band Wireless-AC 3160 to the machine ? Where did you download its driver ?
Regards.
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09-03-2021 10:56 PM - edited 09-03-2021 11:17 PM
@Audiun wrote:Laptop only had single band WiFi and dual band as required. Drivers were downloaded from HP and then Intel. Both drivers do not work.
I read that. Sorry, my questions were not clear.
1. Any reason you pick that Intel 3160 card but not other ?
2. Which links (from Intel and HP) for its driver ?
Updated:
The specs of your machine is
https://support.hp.com/au-en/document/c06588019
It has Realtek 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo part # L21480-005
You can use wifi cards for the series:
- Realtek RTL8821CE 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 Combo
- Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)
The Realtek RTL8821CE is easier because you do not need more antenna.
Regards.
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