• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP 15s-fq1055TU
Microsoft Windows 10 (64-bit)

Hi 

The HP laptop purchased only had a 2.4Ghz Wifi card installed and wouldn't work at my daughters school after the education department disabled 2.4Ghz. I have since installed a 2.4/5Ghz pcie wifi card but get the following error.

Device PCI\VEN_8086&DEV_08B3&SUBSYS_80708086&REV_83\34DE1AFFFF36471400 requires further installation.

Card is a Intel(R) Dual Band Wireless-AC 3160. I have tried both the HP and Intel drivers for this card but it just won't start.

Do you have another driver that may assist?

 

Thanks 

 

3 REPLIES 3
HP Recommended

@Audiun 

 

Why you installed Dual Band Wireless-AC 3160 to the machine ? Where did you download its driver ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
HP Recommended

Laptop only had single band WiFi and dual band as required. Drivers were downloaded from HP and then Intel. Both drivers do not work. 

HP Recommended

@Audiun wrote:

Laptop only had single band WiFi and dual band as required. Drivers were downloaded from HP and then Intel. Both drivers do not work. 


@Audiun 

 

I read that. Sorry, my questions were not clear.

 

1. Any reason you pick that Intel 3160 card but not other ?

2. Which links (from Intel and HP) for its driver ?

 

Updated:

 

The specs of your machine is
                    https://support.hp.com/au-en/document/c06588019


It has Realtek 802.11b/g/n (1x1) Wi-Fi® and Bluetooth® 4.2 combo part # L21480-005

 

You can use wifi cards for the series:

  • Realtek RTL8821CE 802.11b/g/n/ac (1x1) and Bluetooth® 4.2 Combo
  • Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 Combo (Supporting Gigabit file transfer speeds)

The Realtek RTL8821CE is easier because you do not need more antenna.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.