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Pavilion - not connecting with thunderbolt dock but usb-c works directly
03-19-2021 10:36 AM

Hi,
I have my laptop linked up to 2 4k displays. It works when I have the usbc cable and a separate HDMI cable to each monitor. However I want to run this through a docking station for cabling ease, plus I notice some differences in colours between the existing set up, and have bought a thunderbolt 3 docking station and display port cables.
However on plugging in the wavlink thunderbolt docking station, I get a message that there is limited connectivity. I cannot find anything to really help me resolve this issue. Can someone advise me as to what is going wrong and what I need to do to resolve the issue. I believe I have a thunderbolt 3 port as there is the lightening sign next to it.
Thank you,
J
03-19-2021 02:40 PM

@mobu81 wrote:... However on plugging in the wavlink thunderbolt docking station,
Its specs
https://support.hp.com/id-en/document/c06487403
It does not have Thunderbolt port to work with therefore definitely the wavlink thunderbolt docking station is not compatible with your machine.
For 2 monitors, the HP USB-C Gen 5 dock should work, the only thing won't 100% works is charging your machine when it is working. Your machine would get charge when sitting idle or doing less work.
Regards.
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03-20-2021 02:40 AM - edited 03-20-2021 02:40 AM

Interesting. Like I said there is a thunderbolt sign next to the usbc port, but I did have my suspicions.
Will this output to 4k for both my 32 inch monitors? And at what refresh rate?
I guess as its not thunderbolt then the bandwidth is lower?

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