cancel
Showing results for 
Search instead for 
Did you mean: 
mobu81
New member
2 1 0 0
Message 1 of 3
167
Flag Post

Pavilion - not connecting with thunderbolt dock but usb-c works directly

HP Recommended
HP Gaming Pavilion - 17-cd0740ng
Microsoft Windows 10 (64-bit)

Hi,

I have my laptop linked up to 2 4k displays.  It works when I have the usbc cable and a separate HDMI cable to each monitor.  However I want to run this through a docking station for cabling ease, plus I notice some differences in colours between the existing set up, and have bought a thunderbolt 3 docking station and display port cables.

 

However on plugging in the wavlink thunderbolt docking station, I get a message that there is limited connectivity.  I cannot find anything to really help me resolve this issue.  Can someone advise me as to what is going wrong and what I need to do to resolve the issue.  I believe I have a thunderbolt 3 port as there is the lightening sign next to it.

 

Thank you,

J

2 REPLIES 2
banhien
Level 19
Level 19
90,592 90,469 11,638 24,937
Message 2 of 3
Flag Post
HP Recommended

@mobu81 wrote:

... However on plugging in the wavlink thunderbolt docking station,


@mobu81 

 

Its specs

       https://support.hp.com/id-en/document/c06487403

 

It does not have Thunderbolt port to work with therefore definitely the wavlink thunderbolt docking station is not compatible with your machine.

 

For 2 monitors, the HP USB-C Gen 5 dock should work, the only thing won't 100% works is charging your machine when it is working. Your machine would get charge when sitting idle or doing less work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



Reply
0 Kudos
mobu81
Author
New member
2 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Interesting.  Like I said there is a thunderbolt sign next to the usbc port, but I did have my suspicions.

 

WhatsApp Image 2021-03-19 at 15.58.36.jpeg

Will this output to 4k for both my 32 inch monitors? And at what refresh rate?

 

I guess as its not thunderbolt then the bandwidth is lower?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation