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‎01-23-2020 07:49 PM

HP Recommended
Product: HP Pavilion DM 4 notebook A6x73ua
Operating System: Microsoft Windows 10 (64-bit)

Tried to upgrade to what I thought would be an ok wifi  card an intel 7260HMW  turns out that might not work after all. I downloaded all the drivers, installed the new card booted up only to see "SYSTEM HAS DETERMINED A WIRELESS MODULE IN THE SYSTEM IS NOT SUPPORTED PLEASE REMOVE THE DEVICE AND RESTART" this followed by a WLAN Module ID (702) is there something I can do? or did I tank on this one? Is there a way or another wifi upgrade out there for this model? Any help would be appreciated. I have 2 very old machines I would rather upgrade my desktop then my laptop. So I am hoping to at least get some better wifi speeds right now I can only get 2.4 band. 

Thanks, 

1 person had the same question
1 REPLY 1

‎01-27-2020 10:56 AM

HP Recommended

@st8ting8
Thank you for posting on the HP Support Community.

 

After reading your post, I did go through the Product specifications of your product and found that you have 802.11b/g/n WLAN Bluetooth with WiDi installed on the PC.
And this part is NO LONGER SUPPLIED ( part number: 631956-001 ) as it reached the end of support life ( no software drivers available ) 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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