Printer will not connect to Wi-Fi...

[shnurse2007]

Someone please help!!

I have reached out to HP support twice by phone, and both times, also had remote assistance, and my issue has still not been resolved.  I have multiple other devices that use the same wifi and I have no issues.  This issue started when my internet company, Kinetic by Windstream, upgraded our services from DSL to Fiber.  I used the internet site on bottom of modem/router to turn off the 2.4ghz and leave on the 5 low and 5high and then my printer started working again.  Shortly after we had internet issues overall and our modem/router was replaced.  I started having the same issue again, printer would not connect to wifi at all, so again I went in and turned off the 2.4ghz and left on. the 5 low and 5 high but this time it did not solve the problem.  I just don't understand why HP can't figure this out and I know it isn't the printer because I can take it to someone else's house and connect to wifi and it works just fine.  Why won't the printer connect to my wifi???

Someone help please!!

[banhien]

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@shnurse2007 wrote:

.. so again I went in and turned off the 2.4ghz and left on. the 5 low and 5 high but this time it did not solve the problem.  ..

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@shnurse2007 

It specs

         https://support.hp.com/us-en/product/hp-tango-series/20486540/document/c06117903#AbT6

Please turn on 2.4GHz. It can't see 5GHz SSID's. Please also check the following document:

        https://support.hp.com/us-en/document/ish_1736500-1626554-16

Regards.