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‎10-09-2020 08:29 AM

HP Recommended
Product: HP Pavilion14-ce2500sa

My HP Pavilion suddenly stopped connecting to any WiFi networks, nor was able to identify others in scan. Upon troubleshooting my HP Pavilion it identified the problem as: "Realtek RTL8821CE 802.11ac PCIe Adaptor is experiencing driver - or hardware-related problems". I've seen that many have had the same issues and already attempting the following steps:

 

- Restarting my Laptop

- Uninstalling and then reinstalling the adaptor using device manager.

- Completely Restarting the laptop and windows 10 back to factory settings

- Scanning and installing updates on the HP support page

- Turning the device off and using the F10 and F9 keys to reset settings

 

Although there were fixes they were merely temporary, since within 15 minutes connectivity dropped and I was unable to use WiFi again. Any help on this matter would be greatly appreciated.

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-09-2020 08:58 AM

HP Recommended

Hi:

 

That is a very problematic model wifi adapter as you may have found out.

 

The only suggestion I can offer, if you have not done so already, would be to update the wifi driver to the latest version, which is newer than the one on your notebook's support page...

 

2024.0.10.217    Aug 10, 2020

 

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107515.exe

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎10-09-2020 08:58 AM

HP Recommended

Hi:

 

That is a very problematic model wifi adapter as you may have found out.

 

The only suggestion I can offer, if you have not done so already, would be to update the wifi driver to the latest version, which is newer than the one on your notebook's support page...

 

2024.0.10.217    Aug 10, 2020

 

https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107515.exe

2 people found this reply helpful
Was this reply helpful? Yes No

‎10-09-2020 09:38 AM

HP Recommended

Paul_Tikkanen, Amazing!! Everything looks great. I've had no issues so far since installing and updating the adaptor that you've recommended. Thank you so much for your help and the quick response!

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‎10-09-2020 10:24 AM

HP Recommended

You're very welcome.

 

Hopefully, it will stay fixed.

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