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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

I have a HP laptop and keep experiencing the 2 problems below. Can anyone advise me please?

 

1. I use Firefox to access Tesco online shopping. The pages are really slow to load and I keep getting errors asking me to re-load the page. Sometimes it mentions a “Mac code error”? I’ve tried using Chrome, but the same thing happens. I’ve also tried disabling Windows Defender and/or MacAfee, but nothing helps. I do not have this problem on my iPad with Tesco online, which is quick and no errors.

 

2. I use Office 365 and I am having problems sending emails with larger attachments with Outlook 365. **bleep** has an attachment limit of 20mb, but even just 7mb sits in my laptop outbox for hours and will not send. I have no problem sending normal emails, or even receiving large attachment emails on my laptop. I can also send large attachment email from my iPad or via **bleep** on line with no problem.

 

Both of the above seems to be a problem with my laptop only 😞 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Shazbat69 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A50.9 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(6Restart Windows

(7Test your wireless connection

(8Please report back

View solution in original post

11 REPLIES 11
HP Recommended

Hello @Shazbat69 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Thank you 😊 I am not at home at the moment, but will check when I get back. 

HP Recommended

OS Name Microsoft Windows 10 Pro
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SHAZ-HP-LAPTOP-
System Manufacturer HP
System Model HP 250 G7 Notebook PC
System Type x64-based PC
System SKU 6BP88EA#ABU
Processor Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 1992 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Insyde F.23, 29/11/2019
SMBIOS Version 3.0
Embedded Controller Version 70.31
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8532
BaseBoard Version 70.31
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United Kingdom
Hardware Abstraction Layer Version = "10.0.19041.2251"
Username SHAZ-HP-LAPTOP-\Sharon
Time Zone GMT Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.9 GB
Available Physical Memory 26.9 GB
Total Virtual Memory 36.6 GB
Available Virtual Memory 31.9 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualisation-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualisation Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

HP Recommended

There is no 'other devices' in device manager 😞

HP Recommended

Hello @Shazbat69 

 

(1) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(2Please report back

HP Recommended

As for the slow speed of the site, the problem is not necessarily in your laptop or browser. I advise you to use host-tracker website load speed monitoring service to check the site itself. If there are no similar problems on other sites, then try using a VPN.

HP Recommended

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HP Recommended

I have never heard of this, can you recommend a website please?

HP Recommended

Hello @Shazbat69 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.42 Rev.A50.9 MBAug 15, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3Reboot

(4Let BIOS be installed until it's completely done !

(5Download and install / update

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

 

(6Restart Windows

(7Test your wireless connection

(8Please report back

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.