Ralink RT5390 wifi sees networks but 'unable to connect to this network'

[Chrisb6]

Like many other posts I've on this subject - all of which have had different success rates, we're experiencing the following with our Hp Pavilion G6 1343ea with wifi card Ralink RT 5390.

History:

Upgraded OS from win 7 to win 10 - wifi worked for around 4 months no problems. Wifi then stopped connecting (maybe after an update), then after a crash we completely reinstalled win 10. It has always (and continues to) worked on LAN but this is getting a bit frustrating moving the laptop around.

Here's what we've tried based on many posts on the subject:

reset router etc

uninstall/reinstall device Ralink RT5390

remove device then scan for hardware changes in device manager

used hp service pack 71571.exe apparently compatible 

[edit]

other devices can see and connect to the wifi. The G6 can see networks but the following happens when connecting:

after asking for the wifi password, win 10 thinks for a few seconds, very briefly connects (we looked at some big log file someone recommended) then the message 'unable to connect to this network' appears

Any thoughts from the experts would be much appreciated. And happy to try a replacement wifi card if you know one compatible with this model (bios white list of cards or somthing)

Chris

[CF4]

Hi

I doubt I have anything original to offer...

https://support.hp.com/gb-en/product/hp-pavilion-g6-1300-notebook-pc-series/5186808/model/5212253/ma...

http://h10032.www1.hp.com/ctg/Manual/c03094322

I guess there are possibilities, Country Code permitting...

Wireless (WLAN) module

Atheros 9285G 802.11b/g/n WiFi Adapter 580101-001

Broadcom 4313 802.11b/g/n 1x1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready)  600370–001

Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter  593836-001

Intel Centrino Wireless-N 1030 + Bluetooth (802.11b/g/n)  631956-001

Intel Centrino Wireless-N 1000 (802.11b/g/n)  593530-001

Ralink 5390GN 802.11b/g/n 1x1 WiFi Adapter 630703-001

Ralink 5390BC8 802.11b/g/n 1x1 WiFi and Bluetooth 3.0+HS Combo Adapter 630705-001

Realtek 8188GN 802.11b/g/n 1x1 WiFi Adapter  640926-001

Realtek 8188BC8 802.11a/b/g/n 2x2 WiFi and Bluetooth 3.0+HS Combo Adapter 602993-001

Atheros AR9002WB-1NGB 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter  593127-001

Atheros 9285G 802.11b/g/n 1x1 WiFi Adapter  605560-005

Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001

Realtek RTL8188CE 802.11b/g/n 1x1 WiFi and Bluetooth 4.0 LE Combo Adapter  656119-001

Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001

HP Integrated Module with Bluetooth 2.1 Wireless Technology 537921-001

So perhaps try the drivers as "Compatibly mode"

But sticking with W10...

This short script is to gather information on some parts of your system
OS, Networking Hardware and Software etc.

Copy and paste the section between the ~~~~ lines, into NotePad.
Save as CF4.bat somewhere easily accessible. Double click to Run

Then run as Administrator to create the output files if desired.
The output files can be edited to remove SENSITIVE details before posting.
Delete the output files immediately after use.
~~~~~~~~~~~~~
@ECHO OFF

getmac

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"
PAUSE

PowerShell -Command "Get-NetAdapter > C:\GNA.txt"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver > C:\GNB.txt"
PowerShell -Command "GIP -Detailed > C:\GNC.txt"
~~~~~~~~~~~~~~~~~~~



The output may look something like this...


Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
Ethernet Realtek PCIe FE Ethernet 9 Disconnected AA-AA-AA-AA-AA-A8 0 bps
Bluetooth Bluetooth Device 17 Disconnected AA-AA-AA-AA-AA-A7 3 Mbps
WiFi Realtek RTL8723BE 802 18 Up AA-AA-AA-AA-AA-A6 72 Mbps



Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
Ethernet Realtek PCIe FE Ethernet rt640x64.sys 2015-04-06 9.1.406.2015 6.40
Bluetooth Bluetooth Device bthpan.sys 2006-06-21 10.0.16299.15 6.30
WiFi Realtek RTL8723BE 802 rtwlane.sys 2017-05-03 2023.54.33... 6.70

Which show the driver in use...

OR try the scan and password stored method.

@ECHO  THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO  VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO  BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO  THE RESULTS WILL VARY ACCORDING TO 
@ECHO  YOUR CONFIGURATION AND USER LEVEL.
@ECHO  A RE-BOOT MUST BE DONE AFTER DOING
@ECHO  SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO  TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO  A - PING_LO Ping test to 127.0.0.1
@ECHO  B - PING_TO Pinging out to 8.8.8.8
@ECHO  C - GET_IFS Display each Interface
@ECHO  D - DNSFLSH Flush out DNS Register
@ECHO  E - DNS_REG Register new DNS value
@ECHO  F - IPvFOUR Reset to remove errors
@ECHO  G - IP_RNEW Force/Renew IP address
@ECHO  H - IPv_SIX Reset to remove errors
@ECHO  I - NB_STAT NETBIOS -Renew -Repair
@ECHO  J - DIS_HEU Disable TCP Heuristics
@ECHO  K - SH_ETH0 Display ETH0 interface
@ECHO  L - DR_WLAN Drivers WLAN interface
@ECHO  M - SH_WLAN Display WLAN interface
@ECHO  N - NS_LKUP Shows your Name Server
@ECHO  O - GET_MAC Obtain MAC address(es)
@ECHO  P - GTMAC-A Create address(es)-TXT
@ECHO  Q - IP_CONF Display Network Config
@ECHO  R - IPCNF-A All Network Config-TXT
@ECHO  S - SYS_SUM System Summary Display
@ECHO  T - INFO_32 Shows MSINFO32 Screens
@ECHO  U - NETSTAT All Network Statistics
@ECHO  V - NSTAT-A Show Network Stats-TXT
@ECHO  W - WINSOCK Reset to remove errors
@ECHO  X - PROFILE Displays SSID listings
@ECHO  Y - WIFIKEY Displays as clear text
@ECHO  Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo. 
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo. 
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt 
Notepad C:\IP.txt
echo. 
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK 
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo. 
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID 
Please type in the SSID 
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

Particularly X and Y

[Chrisb6]

Hi CF4

thank you for your detailed response, I'll be able to try the compatibility mode option in the next few days and will report back. I didn't understand how to implement the last procedure "the scan and password stored method" do I type somthing at the command prompt for this?

many thanks

Chris

[Chrisb6]

Hi CF4, here are the logs, fingers crossed I've not removed anything you need to diagnose things:

I also tried running a couple of the service pack setup files in compatability mode (win7) on the win10 G6

Name InterfaceDescription ifIndex Status MacAddress LinkSpeed
---- -------------------- ------- ------ ---------- ---------
WiFi Ralink RT5390 802.11b/g/n WiFi Adapter 19 Disconnected xxxxxxxxxxxxxxxxx 0 bps
Ethernet Realtek PCIe FE Family Controller 11 Up xxxxxxxxxxxxxxxxx 100 Mbps

Name InterfaceDescription DriverFileName DriverDate DriverVersion NdisVersion
---- -------------------- -------------- ---------- ------------- -----------
WiFi Ralink RT5390 802.11b/g/n WiFi Adapter netr28x.sys 2015-05-18 5.0.57.0 6.70
Ethernet Realtek PCIe FE Family Controller rt640x64.sys 2015-04-06 9.1.406.2015 6.40

ComputerName : xxxxxxxxxxxxxx
InterfaceAlias : Ethernet
InterfaceIndex : 11
InterfaceDescription : Realtek PCIe FE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : xxxxxxxxxxxxxx
NetAdapter.Status : Up
NetProfile.Name : Network 4
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : NoTraffic
NetProfile.IPv4Connectivity : Internet

NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer :

ComputerName : xxxxxxxxxxxx
InterfaceAlias : WiFi
InterfaceIndex : 19
InterfaceDescription : Ralink RT5390 802.11b/g/n WiFi Adapter
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress :
NetAdapter.Status : Disconnected

Profile Aux on interface WiFi:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : Aux
Control options :
Connection mode : Connect automatically
Network broadcast : Connect even if this network is not broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "Aux"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : Open
Cipher : None
Security key : Absent
Key Index : 1

Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default

[CF4]

Hi

HP Connection Manager

4.1.25.1 Rev. A

22.9 MB

Nov 11, 2011

Download

HP Wireless Button Driver

1.1.18.1 Rev.A

3.9 MB

Sep 9, 2016

Download

http://h10032.www1.hp.com/ctg/Manual/c02983433

Network (disconnected)
Indicates that wireless network devices are not connected to a wireless network.
Network (disabled/disconnected)
Indicates that no wireless connections are available.
Turning wireless devices on or off
You can use the wireless button or HP Connection Manager (select models only) to turn on and turn off wireless devices.
NOTE:
A computer may have a wireless button, a wireless switch, or a wireless key on the keyboard. The term wireless button is used throughout this guide to refer to all types of wireless controls. Refer to the Getting Started guide for information on identifying the location of the wireless button on your computer.  To turn off wireless devices using HP Connection Manager:
▲
Right-click the HP Connection Manager icon in the notification area, at the far right of the
taskbar, and then click the power button next to the desired device.
– or –
Select
Start  >  All Programs  >  HP Help and Support  >  HP Connection Manager, and then click the power button next to the desired device.
Using HP Connection Manager (select models only)
HP Connection Manager provides a central location for managing your wireless devices, an interface
for connecting to the Internet using HP Mobile Broadband, and an interface for sending and receiving
SMS (text) messages. HP Connection Manager allows you to manage the following devices:
●
Wireless local area network (WLAN)/Wi-Fi
●
Wireless wide area network (WWAN)/HP Mobile Broadband
●
Bluetooth®
HP Connection Manager provides information and notifications on connection status, power status,
SIM details, and SMS messages. Status information and notifications are provided in the notification
area, at the far right of the taskbar.
To open HP Connection Manager:
▲
Click the HP Connection Manager icon in the notification area, at the far right of the taskbar.
– or –
Select Start  >  All Programs  >  HP Help and Support   >  HP Connection Manager.
For more information, refer to the HP Connection Manager software Help.

So you have an adapter installed, F5 doesn't help?   no Aeroplane Mode option F12 key.

My "X" shows

Press A-Z, and then ENTER:x

Profiles on interface WiFi:

Group policy profiles (read only)
---------------------------------
    <None>

User profiles
-------------
    All User Profile     : Moto FREE WIFI
    All User Profile     : Travelodge WiFi
    All User Profile     : 3d6aymxq
    All User Profile     : EE-ghtg63
    All User Profile     : VM6198248
    All User Profile     : Chessbroadband
    All User Profile     : The New Inn
    All User Profile     : BTWifi-with-FON
    All User Profile     : BTHomeHub2-HQ34


PLEASE NOTE any NETWORK-SSID name(s)
that you want the PASSPHRASE(S) for.

AND my "Y"

Press A-Z, and then ENTER:y
Please type in the SSID Chessbroadband
'Please' is not recognized as an internal or external command,
operable program or batch file.

Profile Chessbroadband on interface WiFi:
=================================

Applied: All User Profile

Profile information
-------------------
    Version                : 1
    Type                   : Wireless LAN
    Name                   : Chessbroadband
    Control options        :
        Connection mode    : Connect automatically
        Network broadcast  : Connect only if this network is broadcasting
        AutoSwitch         : Do not switch to other networks
        MAC Randomization  : Disabled

Connectivity settings
---------------------
    Number of SSIDs        : 1
    SSID name              : "Chessbroadband"
    Network type           : Infrastructure
    Radio type             : [ Any Radio Type ]
    Vendor extension          : Not present

Security settings
-----------------
    Authentication         : WPA2-Personal
    Cipher                 : CCMP
    Authentication         : WPA2-Personal
    Cipher                 : GCMP
    Security key           : Present
    Key Content            : be981ebj

Cost settings
-------------
    Cost                   : Unrestricted
    Congested              : No
    Approaching Data Limit : No
    Over Data Limit        : No
    Roaming                : No
    Cost Source            : Default

Which suggests you have no networks stored.

[Chrisb6]

Hi CF4,

I'm pretty sure the radio is on (ie not in flight mode) as the G6 can see local wifi networks in the list of wifi networks available (and their signal strength) and we're prompted for passwords (which we've also checked on the router).

So, if there are no networks stored - is this a chicken/egg scenario? would we need to connect successfully in order for the network to be stored? Since the reinstall of W10 we've never managed to connect via wifi. Not sure if this will help but I'll go to manage networks in W10 and click add to store SSID Aux and its password, I'll report back with X and Y from your batch file.

Thanks for your continued support with this

Chris

[CF4]

Prego.

[Chrisb6]

Just tried to add Aux SSID and its password - I set this up with security WPA2 personal (does this need to match the router?)

Press A-Z, and then ENTER:x

Profiles on interface WiFi:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : Aux

PLEASE NOTE any NETWORK-SSID name(s)
that you want the PASSPHRASE(S) for.

Profile Aux on interface WiFi:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : Aux
Control options :
Connection mode : Connect automatically
Network broadcast : Connect even if this network is not broadcasting
AutoSwitch : Do not switch to other networks
MAC Randomization : Disabled

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "Aux"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Authentication : WPA2-Personal
Cipher : GCMP
Security key : Present
Key Content : xxxxxxxxxx

Cost settings
-------------
Cost : Unrestricted
Congested : No
Approaching Data Limit : No
Over Data Limit : No
Roaming : No
Cost Source : Default

[Chrisb6]

Router set to WPA2-PSK for SSID Aux by the way.

So still no joy and looking wider:

-Would a fault with the wifi card necessarily prevent seeing the available networks?

-As part of our initial testing when we first had the problems I also re-seated (carefully) the wifi card and aerial

-We're running Avira and windows firewall - (but LAN is still accessible)

this is such a puzzler

[CF4]

Hi

I saw driver against the card.
I see a key xxxxxx to show that aux is known.

I try ping 127.0.0.1 to prove that an adapter is present, but your ethernet would probably respond.

Do you have a 2.4 and 5.0 WiFi ?