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HP Recommended

Exactly the same problem with my Victus 16-e0010nf.

I have tested Realtek, Broadcom...

 

I have this problem after a clean install of windows 10. 

 

Sans titre-1.jpg

 

I will follow this topic...

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You need to install the Realtek Bluetooth driver for the Realtek wifi card your notebook has...

 

1.8.1037.3000 

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111899.exe

 

Manually install the driver if the auto install doesn't work.

 

To manually install the driver go to the device manager.

 

Click on the Generic Bluetooth Adapter.

 

Click in the driver tab.

 

Click on Update driver.

 

Select the 'Browse my computer for drivers' option, and browse to the driver folder that was created when you ran the driver.

 

That folder will be located in C:\SWSetup\sp111899.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

You need to install the Realtek Bluetooth driver for the Realtek wifi card your notebook has...

 

1.8.1037.3000 

 

https://ftp.hp.com/pub/softpaq/sp111501-112000/sp111899.exe

 

Manually install the driver if the auto install doesn't work.

 

To manually install the driver go to the device manager.

 

Click on the Generic Bluetooth Adapter.

 

Click in the driver tab.

 

Click on Update driver.

 

Select the 'Browse my computer for drivers' option, and browse to the driver folder that was created when you ran the driver.

 

That folder will be located in C:\SWSetup\sp111899.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

HP Recommended

Thaaaaaaaanks !!! it's ok. 

this is the right driver that I looked for a very long time. 

Thanks again and sorry for my poor english 😉 

HP Recommended

You're very welcome.

 

Glad to have been of assistance.

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