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‎01-11-2023 10:16 AM

HP Recommended

@Dr-Soong0101 

 

No, we don't need same specs machines, we ONLY need a machine with RJ45 port which supports 1G. Sorry for the confusion.

 

Regards.

BH
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‎01-11-2023 10:25 AM

HP Recommended

Well I don't have one.

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‎01-11-2023 11:14 AM

HP Recommended
@Dr-Soong0101 wrote:

Well I don't have one.

@Dr-Soong0101 

 

Sorry, we need to test otherwise we don't know where is the REAL problem.

 

Good morning

BH
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‎01-11-2023 11:26 AM

HP Recommended

Well I'm sorry but I do not have another PC and cannot afford to buy another one with the same specs just to run a test. You're being deliberately disingenous and sarcastic now. 

 

Absolutely incredible leve of customer service on display right here.. 

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‎01-11-2023 11:32 AM

HP Recommended

@Dr-Soong0101 

 

I'm not working for any organization now, just a volunteer/retiree. Can you send your machine to a repairer to test ?. I believe you should know why we need to test. As I said, you don't need a same specs machine to test. I don't believe you live alone.

 

Regards.

 

 

BH
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‎01-11-2023 11:38 AM - last edited on ‎01-31-2023 10:49 AM by Retired

HP Recommended

[content removed]

 

I'll wait for an official HP employee to handle my question thank you and goodbye.

 

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‎01-11-2023 11:44 AM - last edited on ‎01-31-2023 11:01 AM by Retired

HP Recommended

@Dr-Soong0101 

 

Many thanks for polity understanding. 

 

Regards.

BH
***
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‎02-03-2023 07:31 AM

HP Recommended

@Dr-Soong0101 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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